14 days ago
Pune, IndiaSenior
Responsibilities
- Troubleshoot customer issues on- and off-site using software development skills and provide workarounds or solutions.
- Implement customer enhancement requests and provide hot fixes, patches, and upgrade deployment support.
- Coordinate production and staging deployments, scheduling, and testing with customers.
- Create knowledge base articles for customers and internal staff to accelerate issue resolution.
- Define and track bugs for Development and propose ideas to improve product quality.
- Mentor team members, provide technical guidance, and participate in hiring processes.
- Follow CRM processes and apply coding and delivery practices to manage customer requests efficiently.
Requirements
- 4+ years of experience in application development, application support, or sustaining engineering.
- Expertise with C#, ASP.NET, MVC, SQL, stored procedures, and JavaScript on the Microsoft platform.
- Exposure to Windows Azure and cloud computing is preferred.
- Deep understanding of customer support processes and tools.
- Strong written and verbal communication, listening, troubleshooting, and solution-design skills.
Benefits
- The role may involve travel to customer locations.
Tech Stack
Categories
About Icertis
Icertis is the AI-native contract intelligence company that turns enterprise strategy into faster execution at scale. Powered by Vera, the Icertis platform delivers an enterprise–wide contract intelligence layer that understands business and industry context – connecting agreements, data, and systems to drive the future of autonomous contracting.