3 years ago
Bengaluru, IndiaSenior
Responsibilities
- Design and propose Salesforce Service Cloud solutions for customer, support-user, and end-client experience improvements.
- Implement and support omni-channel, case management, CTI, telephony, workforce management, and 360-degree view capabilities.
- Address case load balancing issues and solutions and coordinate with other teams’ architects before and after solution proposals.
- Handle integrations with other systems using Salesforce architectural best practices and limitations.
Requirements
- Experience with omni-channel implementation, Live Agent, case management and case warming approaches, case load balancing, CTI and telephony implementation, and workforce management.
- Basic knowledge of Einstein is required; advanced Einstein knowledge is preferred.
- Knowledge of Salesforce best practices, architectural practices, limitations, 360-degree view implementation, system integrations, and Conga Composer.
- Ability to collaborate with architects from other teams and handle issues calmly and patiently.
Categories
Solutions Engineering
About Brillio
Brillio is a privately held digital engineering and enterprise AI services firm that helps Fortune 1000 companies modernize products, data, and infrastructure. It combines consulting and managed services with an accelerator platform (ADAM) across cloud, AI, data engineering, customer experience, and infrastructure workstreams. Founded in 2014 and headquartered in Dallas, it operates delivery centers across North America, Europe, and Asia, with focus areas that include healthcare and life sciences.