4 days ago
Base Salary
$168k - $322k/yr
Responsibilities
- Reproduce, resolve, and root-cause sophisticated customer issues affecting network and AI cluster systems.
- Develop bug fixes, workarounds, and customer solutions with NVIDIA R&D teams.
- Perform live triage of critical, high-profile issues with customer engineers.
- Develop support and analysis tools for investigating field issues.
- Use AI tools for software development, log and trace analysis, and source-code debugging.
- Spend part of the role developing core software within an R&D team.
- Provide occasional holiday coverage for critical customers.
Requirements
- Software development experience in the networking industry for a network hardware manufacturer or software integrator.
- Experience directly supporting customers and support groups in triaging and resolving critical production networking problems.
- Bachelor's degree in software engineering, computer engineering, or a related field, or equivalent experience.
- 8+ years of software development experience using C, C++, Python, or Go.
- 8+ years of direct support experience with end customers, partners, or network-equipment integrators.
- Experience analyzing, developing, and debugging at least two of Linux NIC drivers, switch ASICs and SDKs, embedded network-device firmware, Linux-based network equipment, or network operating systems.
- Expert knowledge of Ethernet and IP routing down to the protocol byte level.
- Ability to understand complex end-to-end systems, learn unfamiliar software layers, and identify logic bugs.
- Strong motivation to isolate, root-cause, and resolve high-impact issues with executive visibility.
- Strong interpersonal and communication skills for working with customers, R&D, support teams, account teams, and executives.
Benefits
- Eligible for equity and benefits.
- Standard work schedule is Wednesday through Sunday.
- Occasional holiday work is required for critical customer support.
- Expected base salary ranges are $168,000–$270,250 for Level 4 and $200,000–$322,000 for Level 5.
About Nvidia
Nvidia designs and sells GPUs and accelerated computing platforms for data centers, AI/ML, graphics, gaming, and automotive, monetizing through hardware, software platforms (CUDA, AI frameworks), and systems like DGX and networking. Customers include cloud providers, enterprises, researchers, and OEMs. Founded in 1993 and headquartered in Santa Clara, it is a public company traded on NASDAQ under NVDA.