Global Software Support Engineer III - (E3)
Applied Materials1 day ago
Base Salary
$124k - $171k/yr
Responsibilities
- Manage customer expectations, software-release issues, and prioritized requests for business units.
- Investigate complex customer problems, systemic bugs, and software failures.
- Track software performance and quality at customer sites and communicate scenarios to software test teams.
- Validate customer scenarios for enhancements and interface with customers on requirements, priorities, and schedules.
- Develop field-readiness and software-readiness checklists for new product introductions.
- Develop and deliver software training for field, laboratory, manufacturing, and junior engineers.
Requirements
- Experience with Applied Materials equipment.
- Conceptual and practical expertise in the applicable discipline and basic knowledge of related disciplines.
- Ability to solve complex problems, analyze multiple information sources, and use judgment.
- Ability to explain difficult or sensitive information and build consensus.
- High motivation and ability to self-manage priorities and workload.
Benefits
- Comprehensive benefits and programs supporting employee health, wellbeing, learning, and professional development.
- Full-time regular employment with approximately 20% travel.
- Relocation eligible.
- Potential eligibility for bonus and stock award programs, as applicable.
- Work location: Santa Clara, California.
Categories
Solutions Engineering
About Applied Materials
Applied Materials builds semiconductor and display manufacturing equipment and related materials engineering technologies used by chip and flat-panel makers. It sells capital tools, process technology, and lifecycle services and software to support high-volume wafer fabrication and display production worldwide. Founded in 1967 and headquartered in Santa Clara, California, the company is publicly traded on NASDAQ under the ticker AMAT.