1 day ago
Bengaluru, IndiaStaff+
Responsibilities
- Own the technical direction and architecture of custom software solutions while leading teams through design and delivery.
- Design, develop, and configure ServiceNow Contract Lifecycle Management solutions end to end.
- Build and extend Sales Agreements, Service Contracts, Entitlements, terms, clauses, and contract templates.
- Configure contract authoring, negotiation, approval, renewal, amendment, and expiry lifecycles and workflows.
- Model pricing terms, discounts, commitments, and entitlement consumption and align CLM objects with product and account models.
- Develop scripts, business rules, script includes, ACLs, and scoped applications on ServiceNow.
- Support contract data migration, environment setup, update-set and pipeline deployment, releases, defect triage, root-cause analysis, SIT, UAT, and hypercare.
- Support ServiceNow CSM configuration, including case management, account and product models, agent experiences, and portal experiences.
- Build integrations using IntegrationHub, REST, SOAP, and TMF APIs with CRM, billing, CPQ, and order-management systems.
- Implement automation with Flow Designer, Playbooks, and Now Assist and support CPQ, Quote-to-Order, and Order Management processes.
Requirements
- At least 5 years of professional experience.
- 15 years of full-time education.
- Strong hands-on ServiceNow CLM development and configuration experience.
- In-depth knowledge of Sales Agreements, Service Contracts, Entitlements, and contract lifecycle workflows.
- Experience with JavaScript, Glide APIs, scripting, and scoped application development.
- Working knowledge of CSM, OMT/SOMT data concepts, product models, and account models.
- Experience with IntegrationHub, REST, SOAP integrations, and Flow Designer automation.
- Knowledge of the Configure Price Quote concept.
- Mandatory ServiceNow CSA and CIS-CSM certifications.
- Preferred ServiceNow CAD, SOMT Accreditation, or other relevant ServiceNow implementation certifications.
- Telecommunications industry and telecom product catalog experience are preferred.
- Hands-on OMT/SOMT order orchestration, Quote-to-Order, Logik CPQ integration, and ServiceNow ATF automated testing experience are preferred.
Tech Stack
JavaScriptSOAP
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.