Solution Architect
NICE
about 1 month ago
Remote, United Kingdom
Mid Level / Senior
Responsibilities
- Engage with clients to analyze requirements and create proposals.
- Architect end-to-end CCaaS systems, defining technology stacks and integrations.
- Develop solution blueprints and architectural documents.
- Collaborate with sales, IT, product, and delivery teams.
- Guide development and manage migrations during implementation.
- Stay current with technology trends and act as a thought leader.
Requirements
- Experience in architecture, solution design, and CCaaS technologies.
- Deep expertise in Conversational AI, Generative AI, and Agentic solutions.
- Strong analytical, problem-solving, leadership, and communication skills.
- Ability to translate complex business needs into technical designs.
- Proficiency with Agile methodologies and enterprise governance.
- Familiarity with major CCaaS vendors and integration patterns.
Tech Stack
AWSAzure
Categories
AI & MLBackendDevOps