3 days ago
Houston, TX, USASenior
Base Salary
$124k - $186k/yr
Responsibilities
- Resolve issues affecting trading-critical services, hybrid infrastructure, and supplier-supported platforms.
- Support complex, time-sensitive incidents and participate in major incident management, change management, vulnerability management, and operational-risk reduction.
- Design, build, and operate AIOps capabilities including anomaly detection, predictive maintenance, root-cause analysis, intelligent alerting, and self-healing workflows.
- Lead observability strategy, service mapping, service-health visualization, desk-to-application mapping, contextual alerting, and alerting frameworks.
- Develop automation using AI, Python, PowerShell, machine learning, Microsoft 365, Power Apps, Power Automate, and Copilot Studio.
- Use Azure technologies, telemetry, operational data, KPIs, and AI outcomes to improve service reliability, efficiency, and trader experience.
- Evaluate and prototype internal automation, Agentic AI, AI Foundry, LLMs, Copilot Studio, and front-end tools such as React.
- Drive adoption of AIOps across Trading & Supply Core Services and lead Trader 360 engagement across the Americas and other regions.
Requirements
- Legal authorization to work full-time in the United States for an employer other than the current employer.
- Bachelor’s degree.
- At least 8 years of experience in production support, infrastructure operations, application support, or service operations.
- At least 3 years of experience with AIOps solutions or AI-enabled operations.
- Hands-on experience with one or more of Dynatrace, Aternity, SolarWinds, Grafana, ThousandEyes, Azure Monitor, Graylog, or Kafka.
- Experience working in Microsoft Azure environments.
- Ability and interest to work effectively in a high-pressure, fast-paced trading-floor environment.
- Experience supporting energy, commodity, or financial trading environments is preferred.
Benefits
- Medical, dental, vision, life insurance, business travel accident insurance, and occupational accidental death benefit programs.
- Company pension plan and 401(k) plan.
- Up to 6 weeks of paid vacation, up to 11 paid holidays, and parental leave of 16 weeks for birthing parents and 8 weeks for non-birthing parents.
- Short-term disability leave of up to 26 weeks and long-term disability insurance.
- Reimbursement programs for adoption, wellness, education, and personal learning expenses, with discretionary long-term incentives for some roles.
- Flexible working hours and the possibility of remote or mobile working.
- Training and development programs, diverse career opportunities, and paid parental leave.
- The position is a regular role based in Houston, Texas, with flexible or remote/mobile working options stated.
About Shell
Shell is a public energy and petrochemicals company that explores, produces, refines, and markets oil, gas, LNG, chemicals, and power for consumers and businesses. It sells fuels, lubricants, and convenience retail through about 47,000 Shell-branded service stations and develops EV charging, biofuels, and renewables across more than 70 countries. Founded in 1907 and headquartered in London, it operates integrated upstream, downstream, and trading businesses at global scale.