5 days ago
Hartford, CT, USASenior
Base Salary
$64k - $90k/yr
Responsibilities
- Respond to, triage, and resolve L2/L3 production incidents affecting Salesforce Service Cloud within established SLAs.
- Troubleshoot Apex, Flows, Lightning Web Components, Aura components, integrations, batch jobs, and asynchronous processing using Salesforce debugging and monitoring tools.
- Monitor production health, performance, governor limits, integration queues, and batch processes to identify and mitigate risks.
- Perform root cause analysis and implement permanent corrective actions to improve platform reliability and reduce recurring tickets.
- Support Service Cloud configuration, customization, user administration, data management, reporting, releases, deployments, and change management.
Requirements
- At least 5 years of hands-on Salesforce experience with strong Salesforce Service Cloud production support expertise.
- Experience managing and resolving L2/L3 production incidents within defined SLAs.
- Strong debugging and troubleshooting experience with Apex classes, triggers, batch jobs, asynchronous processing, Flows, Lightning Web Components, and Aura components.
- Hands-on experience supporting Salesforce integrations using REST/SOAP APIs, middleware platforms, and external system callouts.
- Experience monitoring production environments, analyzing debug logs, investigating governor-limit issues, and resolving batch-job failures.
- Salesforce Administrator Certification and Salesforce Platform Developer I Certification.
- Experience supporting Service Cloud case management, assignment rules, escalation rules, queues, page layouts, and permission sets.
- Experience with user administration, profiles, roles, permission sets, data management, reporting, and data quality activities.
- Experience participating in Salesforce release management, deployments, and change management processes.
- Advanced Service Cloud production operations and platform optimization experience, large-scale integrated Salesforce ecosystem exposure, and strong root cause analysis and stakeholder collaboration skills are preferred.
Benefits
- Remote position open to qualified applicants in the United States; working arrangements may change based on project, business, or client requirements.
- Medical, dental, vision, and life insurance.
- Paid holidays and paid time off.
- 401(k) plan and contributions.
- Long-term and short-term disability coverage.
- Paid parental leave.
- Employee Stock Purchase Plan.
- Eligibility for a discretionary annual incentive program based on performance and applicable plan terms.
Tech Stack
SOAP
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.