14 hours ago
Hartford, CT, USASenior
Base Salary
$64k - $95k/yr
Responsibilities
- Manage and resolve L2/L3 Salesforce Service Cloud production incidents while meeting service-level agreements.
- Troubleshoot complex issues involving Apex, Flows, Lightning Web Components, Aura components, and system integrations.
- Monitor platform performance, integration processes, and batch jobs to identify and mitigate risks.
- Perform root cause analysis and implement corrective actions to improve platform stability and reduce recurring incidents.
- Support Salesforce Service Cloud administration, configuration, deployments, change management, user management, reporting, and release management.
Requirements
- Require 5+ years of hands-on Salesforce experience, including production support in Salesforce Service Cloud environments.
- Require experience diagnosing and resolving L2/L3 production issues across Apex, Flows, Lightning Web Components, and integrations.
- Require experience supporting Salesforce integrations through REST/SOAP APIs, middleware solutions, and external systems.
- Require Salesforce Administrator Certification and Salesforce Platform Developer I Certification.
- Preferred qualifications include advanced Service Cloud production operations and optimization experience, large-scale enterprise Salesforce experience, complex integration experience, monitoring and performance-tuning knowledge, and strong root cause analysis, communication, and stakeholder management skills.
Benefits
- Remote position open to qualified applicants in the United States.
- Medical, dental, vision, and life insurance.
- Paid holidays and paid time off.
- 401(k) plan and contributions.
- Long-term and short-term disability coverage.
- Paid parental leave.
- Employee Stock Purchase Plan.
- Eligible for a discretionary annual incentive program based on performance and applicable plan terms.
Tech Stack
SOAP
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.