Forward Deployed Engineer, AI & Agentforce
NeuraFlash, Part of Accenture24 hours ago
Remote, CanadaMid Level
Responsibilities
- Rapidly construct Agentforce-powered prototypes, competitive bake-offs, and art-of-the-possible demonstrations in client environments.
- Own technical design, continuous tuning, troubleshooting, and optimization of agentic solutions across condensed delivery cycles.
- Lead client engagements, present progress and technical trade-offs, gather feedback, and manage scope boundaries with technical and executive stakeholders.
- Translate technical delivery into business outcomes involving deflection, handle duration, operating expenses, and user sentiment.
- Identify delivery bottlenecks, integration constraints, architecture limitations, and stakeholder misalignment early.
- Analyze Flows, Apex, and agent execution traces to resolve dialogue, execution, and system-logic issues in real time.
- Create reusable solution accelerators, demonstration assets, and internal knowledge resources from client implementation insights.
Requirements
- At least 4 years of experience executing technical solutions, consulting, or solution engineering in client-facing environments.
- At least 2 years of hands-on experience building and architecting Agentforce, Service Cloud, or comparable agentic AI solutions.
- Active Salesforce accreditations such as Agentforce Specialist, Platform Developer I, or System Administrator.
- Ability to rapidly prototype, troubleshoot, and analyze Flows, Apex, or agent execution traces under pressure.
- Strong understanding of enterprise architecture, integration patterns, data models, and platform boundaries.
- Ability to explain complex technical trade-offs to executives and connect solutions to operational metrics.
- Experience using modern AI tooling such as Claude to accelerate execution.
- Preferred experience with competitive bake-offs, proof-of-value prototypes, pre-sales AI engagements, telephony and voice integrations, agentic AI ecosystems, and enterprise data architectures.
Benefits
- Remote and in-person work options are available across the Massachusetts headquarters, regional hubs, and remote locations.
- The role is based in North America and aligned with regional client operating schedules.
- Certain roles may require up to 25% travel.
- Flexible scheduling and a culture focused on outcomes rather than fixed working hours.
- Collaborative culture with executive town halls, company meetings, and team celebrations.
Tech Stack
Categories
Forward Deployed
About NeuraFlash, Part of Accenture
NeuraFlash, part of Accenture, builds AI-powered customer engagement solutions and apps on Salesforce and AWS for enterprises, including contact centers and sales/service automation. The company provides consulting, implementations, and ISV products around Agentforce, Amazon Connect, Service/Revenue Cloud, CPQ, and Field Service. Founded in 2016 and headquartered in Burlington, Massachusetts, it operates as an Accenture-owned specialist focused on conversational AI, analytics, and workflow automation.