Cloud Architect (Customer Success Manager) with German - T-Cloud public (m/f/d)
Deutsche Telekom IT Solutions Slovakia2 days ago
Košice, SlovakiaStaff+
Responsibilities
- Advise customers on initial adoption and ongoing optimization of T-Cloud public, including consumption growth and upselling.
- Provide technical responsibility and governance for T-Cloud public customer services and internal contract results.
- Develop assigned customer business, increase customer value and sales, and prevent churn through proactive customer analysis and management.
- Transfer customer requirements into the T-Cloud public impediment and demand process.
- Support customer success management, service excellence, cloud handling support, planning, and forecasting activities.
- Participate in the T-Cloud public vertical squad and collaborate with platform and ecosystem partners.
Requirements
- Completed degree in computer science, engineering, or comparable training or further education.
- Extensive knowledge and experience in cloud and IT architecture, technology strategy, sales, business development, AI, cloud ecosystems, and IaaS, PaaS, and SaaS.
- Experience developing cloud platforms or hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks, and processes.
- Knowledge of AWS, Microsoft Azure, Google, and Rackspace offerings.
- Strong technical understanding of standardized platform-based service delivery and experience working internationally.
- Strong communication, presentation, customer contact, teamwork, resilience, adaptability, assertiveness, and independent working skills.
- Fluent written and spoken German and English at C1 level.
- Willingness to travel nationally and internationally.
- Required OTC Practitioner certification or comparable AMIGO Hyperscaler certification.
- Required certification in agile methods such as Scrum, Kanban, DevOps, or comparable certifications; DevOps Foundation and OTC Architect certifications are recommended.
Benefits
- More than 25 benefits covering financial support, learning and development, health and sport, family and work-life balance, and other areas.
- Base salary is negotiable based on seniority and previous experience, with a variable component and other financial benefits; base salary is not lower than €2,200 gross.
- Remote work is available only from within Slovakia due to European taxation regulations.
- Work-life balance support intended to promote physical and mental well-being and flexibility.
About Deutsche Telekom IT Solutions Slovakia
Deutsche Telekom IT Solutions Slovakia provides IT outsourcing and managed services to corporate clients, with specialties in cloud, applications, SAP, network, and service management. Operating as part of Deutsche Telekom Group, it serves customers primarily in Germany and across the EU, delivering end-to-end enterprise processes such as order-to-cash and procure-to-pay. The company is headquartered in Košice‑Juh, Slovakia, and combines consulting, project delivery, and ongoing operations support.