13 days ago
Mexico City, MexicoSenior
Responsibilities
- Lead reliability improvement initiatives across assigned applications and services.
- Assess reliability posture, recurring incidents, degradation patterns, operational toil, and production risks.
- Lead complex incident reviews, perform root-cause analysis, and track corrective and preventive actions through completion.
- Improve incident-management workflows, including triage, escalation, response, resolution, and communication.
- Identify and drive automation for support activities, health checks, data collection, remediation, and reporting.
- Evaluate application resiliency across dependencies, integrations, data flows, error handling, retry logic, timeouts, and recovery mechanisms.
- Identify performance bottlenecks and validate tuning improvements through load testing, profiling, and performance diagnostics.
- Define meaningful health indicators, SLIs, SLOs, and error budgets while reducing alert noise.
- Strengthen end-to-end observability across logs, metrics, traces, dashboards, and synthetic monitoring.
- Coordinate remediation activities and communicate reliability risks, priorities, progress, dashboards, and metrics to stakeholders.
Requirements
- 8+ years of experience in application reliability, production engineering, SRE, or application operations.
- Strong diagnostic skills across logs, metrics, traces, and distributed systems.
- Experience with incident management, root-cause analysis, and operational readiness.
- Hands-on experience with monitoring tools such as Splunk, Datadog, New Relic, AppDynamics, or Grafana.
- Strong understanding of application architecture, integrations, APIs, databases, and cloud platforms.
- Experience with automation using Python, Shell, Ansible, Jenkins, or similar tools.
- Excellent communication and stakeholder-management skills.
- Ability to independently lead cross-team reliability initiatives.
Benefits
- Ongoing support and funding for training and development plans.
- Competitive benefits and salary package.
- Opportunity to work for leading global companies.
- Inclusive, non-discriminatory workplace with investment in employee wellbeing.
Tech Stack
Categories
Site Reliability
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.