14 days ago
Remote, Colombia or Bogotá, ColombiaSenior
Responsibilities
- Develop, enhance, and maintain Salesforce solutions using Apex, Lightning Web Components, and Salesforce Flows.
- Support production Salesforce Service Cloud applications, case management, omnichannel support, routing, orchestration, and workflow automation.
- Develop and troubleshoot case-assignment, automation, communications, and agent-assist functionality.
- Design, develop, and maintain integrations between Salesforce and external systems or data platforms, including Snowflake where applicable.
- Monitor platform health, alerts, operational KPIs, and active incidents.
- Investigate, resolve, document, and follow up on production incidents involving workflows, routing, integrations, and automation.
- Participate in structured production-support and operational-review processes and document technical findings and troubleshooting knowledge.
Requirements
- Hands-on Salesforce development experience with Apex, Lightning Web Components, Salesforce Flows, Service Cloud, and Omnichannel.
- Experience supporting and troubleshooting production Salesforce environments.
- Experience owning or resolving operational and production incidents, including monitoring and incident management.
- Experience developing Salesforce integrations and working with Salesforce integration capabilities and APIs.
- Enterprise experience is strongly preferred.
- Preferred qualifications include Snowflake integrations, reusable Salesforce automation patterns, routing and orchestration, observability or monitoring platforms, structured production-support rotations, and AI-assisted or agent-assist Salesforce workflows.
Benefits
- Remote contract engagement for candidates located in LATAM.
- 100% allocation, approximately 40 hours per week.
- Must be available to work full U.S. Central Time hours (CDT, UTC-5).
- Engagement is currently scheduled through March 31, 2027.
Tech Stack
Snowflake
Categories
