4 hours ago
Responsibilities
- Design and develop agentic workflows that help users view, understand, connect, and manage loyalty programs.
- Build reliable production LLM-powered flows with structured outputs, tool calling, guardrails, human confirmation, evaluations, and monitoring.
- Create scenario tests, adversarial evaluations, prompt and tool contracts, and quality metrics for agent behavior.
- Work across frontend, backend, AI orchestration, wallet APIs, streaming chat experiences, UI components, data services, and ML/LLM workflows.
- Transform loyalty balances, tier progress, membership data, connected email signals, and trip context into personalized recommendations and next-best actions.
- Collaborate with product, design, backend, data, and platform teams to deliver measurable customer experiences.
- Maintain engineering quality through testing, observability, documentation, operational ownership, and maintainable abstractions.
Requirements
- 6+ years of software engineering experience building production systems.
- Meaningful hands-on experience with AI, LLM, agent, workflow, or ML-powered products.
- Experience building production agentic systems, tool-calling workflows, RAG-like systems, structured LLM outputs, evaluation pipelines, or AI assistants.
- Strong engineering fundamentals in TypeScript/Node.js, Java, Python, or similar backend and product engineering stacks.
- Experience with distributed systems, APIs, asynchronous workflows, caching, observability, and production debugging.
- Familiarity with guardrails, human-in-the-loop confirmation, deterministic tool boundaries, hallucination prevention, and PII-sensitive workflows.
- Ability to translate ambiguous user needs into robust, user-facing experiences and support features after release.
- Bachelor’s or master’s degree in Computer Science, Engineering, or a related field, or equivalent hands-on experience.
- Experience with travel, loyalty programs, personalization, fintech, or consumer data products is preferred.
Tech Stack
Categories
About Navan
Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.