3 months ago
Mexico (city not specified)Mid Level
Responsibilities
- Assess client business and technical requirements and propose comprehensive solutions.
- Translate business needs into a technical vision and guide execution aligned with client objectives.
- Develop technical documentation, including statements of work.
- Lead solution validation, delivery, and deployment while ensuring quality and performance standards.
- Educate and mentor remote teams on solution designs and best practices.
- Communicate complex technical concepts to technical and non-technical stakeholders.
Requirements
- At least 3 years of client-facing development experience with a strong emphasis on solution architecture and design.
- Proficiency in HTML, CSS, JavaScript, and Node.js.
- Experience with AI tooling, AWS, Azure, GCP, and the SaaS lifecycle.
- Ability to collaborate with engineering teams during agile development cycles.
- Experience in contact centers, telephony or VoIP, and financial services is preferred.
- Familiarity with serverless, AI, big data, and other emerging technologies in enterprise technology stacks is preferred.
- Relevant cloud platform or solution architecture certifications are preferred.
Tech Stack
Categories
Solutions Engineering
About Glia
Glia builds a SaaS platform for banks and credit unions that unifies voice and digital customer interactions and adds banking-trained AI agents. Its products include a Banking AI Operating System plus co-browsing, chat, and voice tools that integrate with core systems and contact centers. Founded in 2012 and headquartered in New York, the privately held company sells to financial institutions in multiple markets.