Senior Solutions Engineer
Trustpilot2 months ago
Base Salary
$97k - $110k/yr
Responsibilities
- Partner with Account Executives to uncover customer needs, system environments, and integration requirements.
- Design scalable solutions aligned with customer business objectives and technical feasibility.
- Deliver tailored product demonstrations and presentations explaining Trustpilot’s value, flexibility, and return on investment.
- Support proof-of-concepts and pilot programs before contract signature.
- Answer technical questions, resolve blockers, and advise customers throughout the sales cycle.
- Collaborate with Product, Engineering, Implementation, Sales, and Customer Success teams to ensure solution integrity and smooth handover.
- Document proposed solutions and integration requirements and conduct knowledge transfer.
- Capture recurring customer feedback to inform product development and roadmap prioritization.
- Manage multiple sales opportunities and stakeholders simultaneously.
Requirements
- Experience in pre-sales, solutions consulting, or technical advisory roles within a SaaS or technology environment.
- Strong understanding of APIs, web integrations, data flows, and common SaaS architecture.
- Excellent communication and presentation skills, including the ability to translate technical concepts into business value.
- Customer-centric, commercially aware, and capable of solving customer challenges through technology.
- Experience collaborating across Sales, Product, and Customer Success.
- Organized, proactive, and comfortable managing multiple opportunities and stakeholders.
Benefits
- Base salary of $97,000-$110,000 gross per year plus a competitive commission structure; variable pay and other benefits are excluded from the stated base salary range.
- 20 vacation days, 2 personal days, and 10 paid holidays per year.
- Two paid volunteering days per year.
- Learning and development through Trustpilot Academy, LinkedIn Learning, and Blinkist.
- Full health insurance.
- 401k matching dollar-for-dollar up to 4% of base salary.
- Discounted Life Time Fitness club membership.
- 24/7 Employee Assistance Plan and access to Headspace.
- Friendly, open office with rooftop deck, Wi-Fi, snacks, and drinks.
- Additional employee treats and events, including ice cream carts, coffee bars, and massages.
Categories
Solutions Engineering
About Trustpilot
Trustpilot runs an open online review platform for consumers and provides businesses with tools to collect, display, and analyze customer feedback. It monetizes through subscriptions for review management, reputation widgets, analytics, and integrations used by ecommerce and service brands. Founded in 2007 and headquartered in Copenhagen, Trustpilot is a public company listed on the London Stock Exchange, with offices across Europe, North America, and Australia.