about 4 hours ago
Baltimore, MD, USAMid Level / Senior
H1B Sponsor
Base Salary
$98k - $157k/yr
Responsibilities
- Serve as the primary technical point of contact for assigned agencies.
- Diagnose and resolve complex technical issues across Axon's software and integrated solutions.
- Lead technical troubleshooting efforts and coordinate root-cause analysis.
- Manage escalations and ensure timely resolution of customer-impacting issues.
- Partner with deployment teams to design, configure, test, and implement Axon solutions.
- Support successful onboarding and transition to steady-state operations.
- Build trusted relationships with technical and operational stakeholders.
- Conduct regular customer reviews focused on technical health and operational success.
- Utilize tools like Power BI and SQL to support customer insights and decision-making.
- Deliver advanced product training and technical education to customer stakeholders.
Requirements
- 4+ years of experience in technical account management or similar roles.
- Experience supporting SaaS applications and cloud platforms.
- Strong troubleshooting and root-cause analysis skills.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Familiarity with networking concepts and enterprise software environments.
- Strong organizational skills to manage competing priorities.
- Interest in helping customers adopt new technologies.
- Ability to work independently while collaborating with cross-functional teams.
- Commitment to delivering exceptional customer experiences.
Benefits
- Competitive salary and 401k with employer match.
- Discretionary paid time off.
- Paid parental leave for all.
- Medical, Dental, Vision plans.
- Fitness Programs.
- Emotional & Mental Wellness support.
- Learning & Development programs.