DevOps Tech Lead

2 hours ago

Remote, BrazilStaff+

Responsibilities

Own technical escalations involving DevOps, cloud infrastructure, and environment operations.
Partner with customer technical teams to investigate issues, review logs, validate configurations, and diagnose root causes.
Translate complex customer problems into actionable issues for DevOps, SRE, and software engineering teams while assessing severity and prioritizing resolution.
Maintain expertise in multi-cloud architecture, CI/CD pipelines, containerization, and deployment models.
Provide timely incident updates and act as a trusted technical advisor to customers.
Identify recurring issues and recommend process, tooling, and architectural improvements.
Collaborate with Product, Engineering, and Support teams to improve reliability and customer experience.

At least 8 years of hands-on experience in DevOps, deployment, or cloud/infrastructure operations.
Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; a master's degree is preferred.
Proven experience in customer-facing, high-severity escalation, or technical advisor roles.
Deep hands-on experience with AWS, Azure, or GCP, Kubernetes, and container environments.
Strong experience managing CI/CD pipelines, production deployments, and infrastructure monitoring or logging tools.
Ability to troubleshoot complex production issues in SaaS or cloud-native environments.
Fluent written and spoken English and strong communication skills for technical and non-technical audiences.
Demonstrated ownership, urgency, resilience, and composure during high-pressure incidents.

Sunday-through-Thursday schedule during standard daytime hours.
Work with a globally distributed team and cutting-edge cloud architectures.
Volunteering opportunities, social impact initiatives, and diverse cultural celebrations.
Inclusive, equal-opportunity workplace with global collaboration.

1,001-5,000 employees