1 day ago
Brasília, BrazilStaff+
Responsibilities
- Lead platform architecture discussions and develop ServiceNow roadmaps and adoption strategies.
- Advise customers on governance, data architecture, integrations, security, performance, maintainability, upgradeability, and lifecycle management.
- Influence executive stakeholders on platform strategy, technology investments, and AI transformation initiatives.
- Conduct solution design reviews, identify risks, and ensure alignment with ServiceNow standards and business outcomes.
- Guide adoption of Now Assist, AI Agents, agentic workflows, and AI governance frameworks.
- Mentor Platform Architects and technical consultants across customer engagements.
- Lead platform health assessments, remediation plans, risk mitigation, and continuous improvement initiatives.
Requirements
- 10+ years of experience in enterprise architecture, platform consulting, digital transformation, or ServiceNow advisory roles.
- 8+ years of experience with the ServiceNow platform in architecture, consulting, or professional services environments.
- Experience leading platform strategy, architecture governance, and roadmap planning for large enterprise customers.
- Deep ServiceNow platform architecture expertise, including data models, CMDB, integrations, platform security, performance, and lifecycle management.
- Experience with solution design reviews, technical governance, technical debt remediation, and platform health optimization.
- Experience engaging and influencing Directors, VPs, Enterprise Architects, and other technology leaders.
- Understanding of AI-enabled enterprise transformation and practical AI adoption advisory experience.
- Excellent communication, stakeholder management, consulting, and problem-solving skills.
- Ability to travel as required for customer engagements.
- At least one listed mandatory ServiceNow certification: CSA, CAD, a Certified Implementation Specialist with a workflow certification, Certified Implementation Specialist – Data Foundations, ArchX Advanced Architecture, Now Assist Essentials, Now Assist Executive, or Agentic AI Executive certification.
- Preferred qualifications include CTA or CMA certification, expertise in ServiceNow workflows, executive-level technology strategy, TOGAF or other enterprise architecture frameworks, AI governance, responsible AI adoption, organizational change management, and thought leadership.
Benefits
- Hybrid work arrangement with attendance at a Cognizant office and/or client location in Brazil as needed.
- Work-life balance support through wellbeing programs.
- Travel as required to support customer engagements.
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.