28 days ago
Brasília, BrazilStaff+
Responsibilities
- Lead strategic platform architecture discussions and translate business objectives into scalable ServiceNow roadmaps and adoption strategies.
- Advise customers on technical governance, platform health, data architecture, integration strategy, security, performance, maintainability, and upgradeability.
- Influence executive stakeholders on platform strategy, technology investments, and AI transformation initiatives.
- Conduct solution design reviews, proactively identify risks, and ensure alignment with ServiceNow standards and long-term business outcomes.
- Guide customers in adopting Now Assist, AI Agents, agentic workflows, and AI governance frameworks.
- Mentor Platform Architects and technical consultants through architectural frameworks, best practices, and technical expertise.
- Drive platform health assessments, remediation plans, risk mitigation strategies, and continuous improvement initiatives with customer and internal teams.
Requirements
- 10+ years of experience in enterprise architecture, platform consulting, digital transformation, or ServiceNow advisory roles.
- 8+ years of experience working with the ServiceNow platform in architecture, consulting, or professional services environments.
- Proven experience leading platform strategy, architecture governance, and roadmap planning for large enterprise customers.
- Deep expertise in ServiceNow platform architecture, including data models, CMDB, integrations, platform security, performance, and lifecycle management.
- Strong experience with solution design reviews, technical governance, technical debt remediation, and platform health optimization.
- Experience engaging and influencing Directors, VPs, Enterprise Architects, and other technology leaders.
- Strong understanding of AI-enabled enterprise transformation and practical experience advising on AI adoption strategies.
- Excellent communication, stakeholder management, consulting, and problem-solving skills.
- Ability to travel as required for customer engagements.
- At least one mandatory ServiceNow certification from the listed certifications, including CSA, CAD, a Certified Implementation Specialist certification, Certified Implementation Specialist – Data Foundations, ArchX Advanced Architecture, Now Assist Essentials, Now Assist Executive, or Agentic AI Executive certification.
- Preferred qualifications include CTA or CMA certification or active pursuit, expertise across ServiceNow workflows, executive-level technology strategy experience, TOGAF or other enterprise architecture framework knowledge, AI governance and responsible AI adoption experience, organizational change management experience, and demonstrated thought leadership.
Benefits
- Hybrid work requiring attendance at a Cognizant office and/or client location in Brazil as needed.
- Wellbeing programs supporting work-life balance.
- Travel as required to support customer engagements.
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.