28 days ago
Brasília, BrazilStaff+
Responsibilities
- Lead the design and delivery of complex ServiceNow solutions aligned with business requirements, platform standards, and best practices.
- Advise customers on ServiceNow practices supporting maintainability, upgrades, and long-term platform value.
- Drive large-scale implementations, integrations, and complex deployments across multiple workstreams and stakeholders.
- Conduct customer workshops, assess current-state processes, define future-state capabilities, and translate requirements into technical solutions.
- Provide technical governance, code oversight, solution reviews, and quality assurance for project deliverables.
- Identify and mitigate project risks and resolve complex technical and business challenges.
- Mentor Technical Consultants, Senior Technical Consultants, and junior team members.
- Share knowledge about ServiceNow innovations, AI capabilities, platform enhancements, and industry trends.
Requirements
- 8+ years of experience in professional services, consulting, or a ServiceNow implementation environment.
- Proven expertise designing and delivering ServiceNow solutions across enterprise environments.
- Strong experience gathering requirements, facilitating workshops, and translating business needs into technical specifications and user stories.
- Deep knowledge of ServiceNow platform architecture, workflows, integrations, and implementation best practices.
- Demonstrated ability to lead complex deployments, technical governance activities, and cross-functional delivery teams.
- Experience identifying, analyzing, and resolving complex technical and business challenges.
- Strong communication and stakeholder management skills with technical and business audiences.
- Experience using AI tools and AI-driven insights to optimize workflows and improve decision-making.
- Active ServiceNow certifications aligned to supported workflows.
- Ability to travel up to 50% as required by project and client needs.
- Preferred qualifications include multiple ServiceNow Certified Implementation Specialist certifications, ServiceNow AI and automation experience, enterprise integration expertise, large-scale transformation leadership, mentoring experience, and domain knowledge in ITSM, ITOM, CSM, HRSD, SecOps, GRC, or other ServiceNow workflow areas.
Benefits
- Hybrid position requiring attendance at a Cognizant office and/or client location in Brazil as needed.
- Travel of up to 50% may be required based on project and client needs.
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.