over 1 year ago
Bengaluru, IndiaSenior
Responsibilities
- Implement, configure, support, and integrate ServiceNow solutions.
- Configure ServiceNow modules and customize the platform using scripting, UI technologies, workflows, and APIs.
- Participate in requirements gathering and provide technical input to developers as an individual contributor.
- Develop system documentation, process flows, and design documents.
- Oversee ServiceNow upgrade cycles and implement new release features.
- Drive continuous improvement in implementation methodology and service offerings based on user feedback.
- Extend ServiceNow capabilities across geographies and departments and mentor junior team members as needed.
Requirements
- Extensive IT experience working within a large enterprise on implementation projects.
- Strong technical expertise in ServiceNow modules and third-party application integrations.
- Proficiency with ServiceNow ITSM, CSM, FSM, ITBM, HR, and SecOps modules.
- Excellent verbal and written English communication skills.
- CAD and Implementation certifications are preferred.
Tech Stack
CSSHTML
Categories
Solutions Engineering
About Black Box
Black Box builds and integrates digital infrastructure for enterprises and the public sector, combining network and system integration, managed services, and a portfolio of AV, KVM, IoT, networking, and cabling products. The company also delivers data center buildouts, modern workplace solutions, and cybersecurity services across the U.S., Europe, India, APAC, the Middle East, and Latin America. Founded in 1976 and headquartered in Plano, Texas, it serves industries including financial services, healthcare, retail, and manufacturing.