13 hours ago
Remote, Argentina or Buenos Aires, ArgentinaEntry Level
Responsibilities
- Monitor and respond to customer issues through portal tickets, email, and Slack within defined SLAs.
- Diagnose and resolve workflow misconfigurations, API failures, code issues, and data discrepancies.
- Investigate logs, trace workflow execution paths, and analyze JSON payloads to isolate breaking logic.
- Resolve complex requests independently, escalate appropriately, and document findings while owning issues end-to-end.
- File production deployment requests for customers and coordinate with internal teams.
- Contribute to engineering, implementation, and delivery projects when bandwidth allows.
- Identify knowledge-base gaps and create documentation to reduce repeat customer queries.
- Ideate and implement AI solutions that improve customer experience or the product.
- Participate in product and technical training, on-call rotations, shift coverage, and occasional weekend support.
Requirements
- Bachelor’s degree in a relevant field and 2+ years of experience in JavaScript development, solutions development, application support, customer engineering, or a related role.
- Hands-on proficiency with JavaScript, JSON, HTML, and CSS for debugging and configuration analysis.
- Familiarity with log analysis, REST APIs, and basic SQL queries.
- Knowledge of operating systems, cloud services, and multi-tier web application architecture.
- Experience with CRM and ticketing systems such as Jira or Salesforce and remote support tools.
- Strong written and verbal communication skills for engaging stakeholders with different levels of technical expertise.
- Strong analytical mindset, customer-first orientation, and willingness to work shifts, weekends, and 24/7 on-call rotations.
- Exposure to Grafana or similar monitoring tools and workflow-based or field-service management systems is desirable.
- Knowledge of Java, Python, or JEE frameworks, Linux environments, and ITIL V3/V4 or equivalent service-management foundations is desirable.
Benefits
- Hybrid workforce with the role mapped primarily to US and EMEA working hours; the position is listed as remote.
- Opportunity to work across the full technology stack, including backend services, frontend interfaces, and mobile UI development.
- Opportunity to build internal tools, fix production issues, contribute to engineering stability, and collaborate with Solution Architects and product teams.
- Clear progression pathways toward Senior Software Development Engineer, Solution Developer, Solution Architect, Delivery, or Customer Success roles.
- Participation in a high-impact team connecting engineering, customer experience, product quality, and customer trust.
Categories
Solutions Engineering
About Zinier
Zinier builds an enterprise field service management platform that uses AI and low ‑code tools to orchestrate workflows, automate scheduling and dispatch, and give technicians mobile support. The subscription SaaS integrates with existing systems and serves asset‑intensive industries such as telecommunications, utilities, energy, and manufacturing. Founded in 2018 and headquartered in San Mateo, California, Zinier is privately held.