Senior Staff Software Engineer, Agentic Systems - Moveworks
ServiceNow10 hours ago
Base Salary
$201k - $352k/yr
Responsibilities
- Build and own an agent orchestration engine that coordinates planning, execution, user interaction, LLM calls, and tool invocations.
- Design distributed session management using DynamoDB conditional writes, lease ownership, heartbeats, checkpointing, and crash recovery.
- Develop event-driven message pipelines using SQS FIFO queues, Kafka consumers, gRPC, and Socket.IO.
- Implement structured concurrency with Python asyncio TaskGroups, cancellation handling, and fail-fast execution.
- Build observability infrastructure using OpenTelemetry, distributed trace propagation, and custom span lifecycle management.
- Develop caching and state layers with Redis and DynamoDB, including scoped storage and batch-read optimization.
- Design and operate production systems handling real traffic at scale.
Requirements
- 10+ years building production backend or infrastructure systems.
- Deep experience in at least three areas including distributed systems, concurrent or asynchronous programming, event-driven architectures, infrastructure database systems, observability, or gRPC/protobuf.
- Strong Python or Go skills, ideally both.
- Experience designing and operating systems at scale with real production traffic.
- Ability to work through ambiguity and solve novel technical problems.
Benefits
- Base pay of $201,300–$352,300, plus equity when applicable and variable or incentive compensation.
- Health plans, flexible spending accounts, a 401(k) plan with company match, an ESPP, matching donations, flexible time away, and family leave programs.
- Regular employee position with a required-in-office work persona.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.