Application Support Engineer
Ocrolus Inc.about 2 hours ago
Remote, IndiaMid Level / Senior
H1B Sponsor
Responsibilities
- Troubleshoot production issues affecting operations with urgency.
- Provide solutions to client-reported issues for various projects.
- Understand application flows and processes.
- Provide clear steps to reproduce issues for engineering teams.
- Conduct root cause analysis when needed.
- Support continuous improvement by identifying and resolving recurring issues.
- Ensure SLA adherence for application availability.
- Drive tickets to resolution as a team player.
Requirements
- Graduation in IT, Computer Science, or any Engineering discipline.
- 4+ years of hands-on experience in software/application support roles.
- Hands-on skills with SQL queries, tables, and joins.
- Experience debugging/supporting web applications using Java or Python.
- Excellent debugging and strong problem-solving skills.
- Experience with version control systems like Git and GitHub.
- Familiarity with incident management and ticketing tools like JIRA.
- Willingness to work in 24/7 rotational shifts.
- Excellent client-facing and communication skills in English.
- Good to have prior experience with cloud infrastructure like AWS.
Benefits
- Be part of a fast-paced, high-growth startup environment.
- Collaborate with industry veterans and influence business decisions.
- Best in market compensation and unique perks.
- Flexible benefits and ESOPs.
- Flexible working hours and unlimited PTO.