Senior Customer Engineer - Vancouver, BC
Cloudflare2 months ago
Remote, CanadaSenior
Responsibilities
- Partner with Account Executives to lead technical discovery, design bespoke architectures, and deliver product demonstrations and proofs of concept.
- Lead or oversee technical onboarding and implementation while serving as the primary executive and engineering contact.
- Own customer discovery, demos, onboarding, technical health, risk management, and expansion strategy.
- Monitor customer health scores and telemetry, resolve integration bottlenecks, and accelerate time-to-value.
- Carry a variable quota tied to new business acquisition and/or account growth.
- Drive platform adoption, revenue retention, cross-sell and upsell opportunities, and technical Quarterly Business Reviews.
- Maintain trusted technical relationships through onboarding, maturity, renewal, and expansion.
- Use AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
- Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
- A proven track record in a quota-carrying or revenue-aligned environment and understanding of SaaS metrics and enterprise sales cycles.
- Exceptional presentation and stakeholder-management skills, including the ability to communicate with C-suite executives.
- Hands-on experience with Workers AI, AI Gateway, and Vectorize is desirable.
- Experience with prompt engineering, large language model orchestration, or Retrieval-Augmented Generation architectures is desirable.
- Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge computing functions is desirable.
Benefits
- The position is based in Vancouver, BC, Canada.
- Applicants progressing to the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.
- The role includes variable incentive compensation under Cloudflare’s Sales Compensation Plan.
- Cloudflare provides reasonable accommodations to qualified individuals with disabilities.
Tech Stack
Categories
Solutions Engineering
About Cloudflare
Cloudflare builds a global network that provides CDN, DDoS mitigation, DNS, Zero Trust security, and developer/edge computing tools for organizations of all sizes. It sells subscriptions to its cloud-based platform and usage-based services that protect and accelerate web sites, APIs, and corporate networks, plus serverless apps via Workers. Founded in 2009 and headquartered in San Francisco, it is a public company traded on the NYSE (ticker: NET).