about 3 hours ago
Base Salary
$200k - $225k/yr
Responsibilities
- Partner with Account Executives on strategic opportunities and own the technical strategy for complex enterprise deals.
- Lead technical discovery to understand customer objectives and technical constraints.
- Translate complex requirements into solutions using Front’s AI capabilities and integrations.
- Design and deliver tailored product demonstrations that connect Front’s capabilities to customer use cases.
- Position Front’s AI-powered customer service capabilities with technical and executive audiences.
- Architect and lead hands-on AI proofs of concept and technical evaluations.
- Serve as the technical lead for pilots and evaluations, managing dependencies and troubleshooting.
- Develop expertise in Front’s APIs to design integrations with customers’ systems.
- Build credibility with various teams while communicating technical concepts to C-level executives.
- Partner with Product and Engineering to influence Front’s roadmap based on customer insights.
- Identify reusable technical patterns and best practices to improve Solutions and Sales effectiveness.
- Act as a senior technical voice in the field and mentor other team members.
Requirements
- 7+ years of experience in Solutions Engineering or a similar customer-facing technical role.
- Proven success in partnering with sales teams to win complex enterprise opportunities.
- Strong experience in designing solutions involving AI and complex business workflows.
- Hands-on experience with AI-powered products and leading customer proofs of concept.
- Strong understanding of modern AI concepts and their tradeoffs.
- Technical foundation in APIs, webhooks, and modern SaaS architectures.
- Experience with REST APIs and familiarity with JavaScript or Python is a plus.
- Strong software design and problem-solving skills.
- Excellent communication and presentation skills for engaging senior stakeholders.
- Strong business acumen to connect technical capabilities to business outcomes.
- Experience with customer service or workflow automation platforms is preferred.
- A curious, hands-on mindset with enthusiasm for AI and problem-solving.
Benefits
- Competitive salary and equity options.
- Private health insurance with no cost options for employees.
- Paid parental leave and flexible time off policy.
- Hybrid work model with flexibility to work from home.
- Mental health support and family planning assistance.
- $100 per month Lifestyle Stipend for wellness activities.
- Additional Wellness Days and a Winter Break from Christmas to New Year's Day.