2 months ago
Base Salary
$200k - $225k/yr
Responsibilities
- Partner with Account Executives on strategic opportunities and own the technical strategy for complex enterprise deals.
- Lead technical discovery covering customer objectives, architecture, workflows, integrations, security requirements, and technical constraints.
- Translate customer requirements into solutions using Front's AI capabilities, APIs, integrations, automation, and broader platform.
- Design and deliver tailored product demonstrations tied to customer use cases and measurable business outcomes.
- Position Front's AI-powered customer service capabilities for technical and executive audiences.
- Architect and lead hands-on AI proofs of concept and technical evaluations, defining success criteria and validating performance, feasibility, and business impact.
- Serve as technical lead for pilots and evaluations, managing dependencies, troubleshooting issues, and ensuring successful outcomes.
- Develop expertise in Front's APIs and extensibility platform to design integrations with customer systems and applications.
- Build credibility with Engineering, IT, Security, Operations, and Architecture teams while communicating with C-level executives.
- Partner with Product and Engineering to share customer insights and influence the product roadmap.
- Identify reusable technical patterns, demonstrations, and best practices for the Solutions and Sales organizations.
- Act as a senior technical voice in the field and mentor other team members when appropriate.
Requirements
- At least 7 years of experience in Solutions Engineering, Sales Engineering, Solutions Architecture, or a similar customer-facing technical role, ideally in enterprise SaaS.
- Proven success partnering with sales teams to navigate and win complex enterprise opportunities.
- Experience designing and demonstrating solutions involving AI, automation, and complex business workflows.
- Hands-on experience implementing or integrating AI-powered products, leading customer proofs of concept, and evaluating AI quality, performance, and impact.
- Strong understanding of modern AI concepts and the ability to explain capabilities, tradeoffs, and limitations to technical and non-technical audiences.
- Strong technical foundation in APIs, webhooks, authentication, data flows, integrations, and modern SaaS architectures.
- Experience with REST APIs and independently prototyping or troubleshooting integrations.
- Familiarity with JavaScript, Python, or similar languages is a strong plus.
- Strong software design and problem-solving skills for turning ambiguous customer requirements into scalable technical solutions.
- Excellent communication and presentation skills, including experience engaging senior technical stakeholders and C-level executives.
- Strong business acumen and the ability to connect technical capabilities to customer experience, operational efficiency, productivity, and ROI.
- Experience with customer service, support, contact center, CRM, communications, or workflow automation platforms is highly preferred.
- Curious, hands-on mindset and enthusiasm for experimenting with AI and solving challenging customer problems.
Benefits
- Hybrid work model with office collaboration Tuesday through Thursday and work-from-home flexibility Monday and Friday unless the role is fully remote.
- Private health insurance, including plan options at no cost to employees.
- Paid parental leave.
- Flexible time off policy.
- Mental health support through Workplace Options.
- Family planning support through Maven.
- Lifestyle stipend for fitness, health, wellness, and other activities.
- Additional Wellness Days during months with no holidays.
- Winter Break with offices closed from Christmas through New Year's Day.
- Equity offered.
Tech Stack
Categories
Solutions Engineering
About Front
Front builds a customer operations platform that unifies shared inboxes, collaboration, automation, and AI to help B2B teams manage high-stakes customer communication across email and other channels. It sells SaaS subscriptions to businesses and integrates with common CRM and productivity tools. Founded in 2013 and headquartered in San Francisco, the privately held company says over 9,000 companies use Front, including Uber Freight, Navan, and Stripe.