1 day ago
São Paulo, BrazilStaff+
Responsibilities
- Lead platform architecture discussions and create ServiceNow platform roadmaps and adoption strategies.
- Advise customers on governance, data architecture, integrations, security, performance, maintainability, upgradeability, and lifecycle management.
- Influence Directors, Vice Presidents, Enterprise Architects, and other senior technology leaders on platform strategy and AI transformation.
- Conduct solution design reviews, identify risks, and ensure alignment with ServiceNow standards and business outcomes.
- Guide adoption of Now Assist, AI Agents, agentic workflows, and AI governance frameworks.
- Lead platform health assessments, remediation plans, risk mitigation, and continuous-improvement initiatives.
- Mentor Platform Architects and technical consultants by sharing architectural frameworks and best practices.
Requirements
- 10+ years of experience in enterprise architecture, platform consulting, digital transformation, or ServiceNow advisory roles.
- 8+ years of experience with the ServiceNow platform in architecture, consulting, or professional services environments.
- Proven experience leading platform strategy, architecture governance, and roadmap planning for large enterprise customers.
- Deep expertise in ServiceNow platform architecture, including data models, CMDB, integrations, platform security, performance, and lifecycle management.
- Experience with solution design reviews, technical governance, technical debt remediation, and platform health optimization.
- Experience engaging and influencing executive stakeholders, including Directors, VPs, Enterprise Architects, and technology leaders.
- Strong understanding and practical experience advising on AI-enabled enterprise transformation and AI adoption strategies.
- Excellent communication, stakeholder management, consulting, and problem-solving skills.
- Ability to travel as required for customer engagements.
- At least one listed Mandatory ServiceNow Certification is required, including CSA, CAD, a qualifying Certified Implementation Specialist certification, Certified Implementation Specialist – Data Foundations, ArchX Advanced Architecture, Now Assist Essentials, Now Assist Executive, or Agentic AI Executive certification.
- Preferred qualifications include CTA or CMA certification or active pursuit, expertise across ServiceNow workflows such as ITSM, ITOM, HRSD, CSM, FSM, SecOps, or GRC, enterprise architecture strategy experience, TOGAF or another architecture framework, AI governance and responsible AI experience, organizational change management, and thought leadership or mentoring experience.
Benefits
- Hybrid work requiring attendance at a Cognizant office and/or client location in Brazil as needed.
- Wellbeing programs supporting work-life balance.
- Travel may be required for customer engagements.
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.