Sr. Edge Platform Support Engineer
Toshiba Global Commerce Solutions - External9 days ago
Guadalajara, MexicoSenior
Responsibilities
- Manage firmware, application packages, configuration updates, and version compliance across customer device fleets.
- Ensure secure device-to-cloud connectivity and execute configuration changes at scale through automation and orchestration tools.
- Provide 24x7 operational support through a rotational coverage model.
- Lead or participate in incident triage, root-cause analysis, and post-incident reviews.
- Coordinate with customers and cross-functional teams to restore service quickly.
- Develop and maintain automation scripts and operational utilities.
- Support AI/ML and computer-vision procedures and troubleshoot AI-driven edge applications.
- Partner with teams during store installations and participate in customer and business partner calls.
Requirements
- Bachelor’s degree in Computing, Software Engineering, or a related technical field.
- At least 5 years of experience in software engineering, DevOps, SRE, platform operations, or production support roles.
- Experience with Linux-based systems, Python, Bash, or similar scripting, and automation tools.
- Hands-on experience with CI/CD pipelines and production systems.
- Understanding of source control, testing, release management, change management, cloud platforms, networking, and device connectivity troubleshooting.
- Advanced English skills, a flexible work schedule, and availability to travel.
- Preferred experience includes Azure, Docker, Kubernetes, edge computing, IoT platforms, device fleet management, AI/ML, Datadog, Grafana, Prometheus, and TLS/SSL certificates.
Benefits
- Direct employment by Toshiba under 100% company payroll.
- IMSS and INFONAVIT statutory benefits.
- Life insurance and major medical insurance with dental and vision coverage for employees and direct family members.
- Minor medical expenses insurance, an employee savings fund, grocery coupons, and a pension plan.
- 30 Christmas bonus days and 12 vacation days plus 6 floating days.
- Flexible work schedule, rotational 24x7 support coverage, and availability to travel are required.