Senior Software Engineer
ServiceNow1 day ago
Tokyo, JapanSenior
Responsibilities
- Lead complex GAIL and Go-Live Support engagements, including large-scale enterprise deployments, escalations, and high-stakes go-lives.
- Own and evolve the GAIL playbook, deployment standards, required gates, and prescribed sequences.
- Define and enforce quality standards across the GAIL practice.
- Build, maintain, and distribute shared tooling and reusable patterns across engagements.
- Mentor and onboard incoming GAIL engineers through shadowing, coaching, and customer-interaction support.
- Capture deployment patterns and convert lessons learned into reusable knowledge-base assets.
- Partner with product and engineering teams to communicate customer feedback and field signals.
Requirements
- 6+ years of software engineering experience, ideally combining enterprise product development with customer or field delivery.
- Strong JavaScript coding ability plus Java, Python, or an equivalent programming language.
- Experience deploying or integrating AI features and generative AI models, including Now Assist, AI Agents, or equivalent platforms, in customer environments.
- Familiarity with prompt engineering and tuning non-deterministic outputs for reliable, production-grade results.
- Ability to apply standards and playbook gates with sound judgment.
- Ability to build shared tooling and reusable engineering patterns.
- Effective mentoring and direct coaching skills.
- Strong communication skills with technical and non-technical audiences, including executive customer stakeholders.
- Business-level English proficiency is required.
- Business-level Japanese proficiency is preferred.
Benefits
- Regular employee position in the APAC region.
- Flexible work persona, with work arrangements determined by role and assigned location.
- Inclusive and accessible application experience with reasonable accommodations available.
Tech Stack
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.