2 hours ago
São Paulo, BrazilEntry Level
Responsibilities
- Act as a technical mediator between Infobip and customers’ deployment and development teams.
- Support customer product proposals, solution design, deployments, connectivity, integrations, and improvements to existing implementations.
- Integrate Infobip products into client systems using custom-scripted APIs, SFTP, and other CPaaS and SaaS solutions.
- Conduct customer demos, proofs of concept, solution integration enablement sessions, workshops, and training sessions.
- Gather technical requirements and design technical solutions and service integration plans.
- Create detailed technical documentation and meeting-minute summaries.
- Handle technical and security questionnaires.
- Ensure projects are delivered on time, within scope, and within budget.
- Collaborate with regional teams and assist senior project leads with project-related tasks.
- Build relationships with sales and technical teams and support customer satisfaction during implementation.
- Identify innovative use cases for Infobip products and solutions.
- Support presales conversations by connecting customer business requirements to technical solutions.
Requirements
- Experience in technical implementation, solution delivery, technical consulting, or similar roles.
- Degree in engineering, IT, systems, computer science, business administration, or a related field.
- Advanced written and spoken English proficiency.
- Basic knowledge of AI concepts and tools, including prompt engineering, LLMs, and MCP.
- Strong communication and presentation skills for technical and non-technical audiences.
- Ability to lead training sessions, workshops, and client consultations.
- Ability to engage in presales conversations and understand customer needs.
- Ability to read technical documentation and understand integration concepts at a functional level.
- Knowledge of business process modeling and customer journey design, including creating clear process flows and documentation.
- Proactive problem-solving ability and comfort working in complex or ambiguous situations.
- Preferred experience with tools such as Miro, Figma, or similar.
- Preferred experience managing technical projects from kickoff through go-live.
- Preferred understanding of conversational design and chatbot logic.
- Familiarity with CPaaS platforms or communication technologies such as SMS, chatbots, contact centers, or omnichannel solutions is preferred.
- Spanish proficiency is a plus.
Benefits
- Financial rewards, performance-driven bonuses, regular compensation reviews, and recognition programs.
- Flexible hybrid work arrangements, remote work options, and flexible working hours subject to local regulations.
- Employee Stock Ownership Plan with stock options.
- Time off, special leave days, and work-life balance and well-being support.
- Internal mobility, upskilling, mentorship, onboarding, and professional development programs.
- Short- and long-term international mobility opportunities in worldwide hubs.
Categories
Solutions Engineering
