about 4 hours ago
São Paulo, BrazilMid Level / Senior
H1B Sponsor
Responsibilities
- Proactively unblock customers by anticipating technical conflicts and resolving them before they escalate.
- Collaborate daily with the commercial team to provide technical insights during renewals and strategic discussions.
- Own and resolve complex technical cases across the VTEX platform, including storefronts and APIs.
- Act as a trusted technical advisor to customers, guiding them on architecture decisions and platform capabilities.
- Document recurring issues and provide product feedback to improve VTEX offerings.
Requirements
- Hands-on experience with the VTEX platform, including VTEX IO and core APIs.
- Knowledge of REST APIs and GraphQL, along with debugging tools like Chrome DevTools and Postman.
- Strong communication skills to explain technical issues to both technical and non-technical stakeholders.
- A proactive mindset with a focus on customer service and problem-solving.
- Working proficiency in English is a plus.
Benefits
- In-office position with remote work on Fridays.
- Opportunity to work in a challenge-driven environment with a collaborative team.
Tech Stack
GraphQLPostman