7 hours ago
São Paulo, BrazilEntry Level
Responsibilities
- Proactively identify technical risks and unblock customers before issues become escalations.
- Partner with Sales and Success teams on renewals, expansions, and strategic customer conversations.
- Debug, reproduce, and resolve complex VTEX implementation issues across storefronts, APIs, integrations, and checkout.
- Advise customers on architecture decisions, best practices, and VTEX platform capabilities.
- Convert recurring customer issues into documentation, product feedback, and playbooks.
Requirements
- Hands-on experience building or implementing on the VTEX platform, including VTEX IO or FastStore, Master Data, core APIs, and production VTEX stores.
- Knowledge of REST APIs and GraphQL.
- Familiarity with Chrome DevTools and Postman.
- Strong customer-service orientation and communication skills for both technical and business audiences.
- Preferred qualifications include working English proficiency, digital commerce experience beyond VTEX, SEO and front-end performance optimization knowledge, and a degree in Engineering, Computer Science, or a related field.
Benefits
- In-office position requiring attendance Monday through Thursday, with remote work on Friday.
Tech Stack
GraphQLPostman
Categories
Solutions Engineering
About VTEX
VTEX provides a composable, cloud-native commerce platform used by brands, retailers, and distributors to run B2C and B2B storefronts, order management, and marketplace operations. Delivered as subscription SaaS with headless APIs, it supports multi-store, multi-country deployments. Founded in 2000 and headquartered in London, VTEX is a public company listed on the NYSE and serves customers such as Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool.