8 months ago
Responsibilities
- Lead technical direction for the Dublin engineering hub and set architecture, reliability, performance, and quality standards.
- Build and mentor a small team by hiring engineers, developing their skills, and fostering a high-trust feedback culture.
- Work with EMEA customers to translate problems into shippable work, measure outcomes, troubleshoot issues, and run demos.
- Own data and retrieval pipelines processing thousands of conversations per day across Zendesk, Intercom, and Salesforce.
- Build LLM evaluation and generation flows involving prompting, retrieval, safety guardrails, evaluations, and observability.
- Develop real-time scoring, analytics, coaching loops, and fast resilient UIs for complex AI interactions.
- Partner with product, design, GTM, and the San Francisco team to shape roadmaps and drive decisions forward.
Requirements
- At least 4 years of engineering experience, ideally at a Series A to C startup shipping complex customer-facing products.
- Experience providing technical leadership through mentoring engineers, leading technical decisions, or architecting significant product areas.
- Deep expertise in modern web technologies, product architecture, or AI integrations.
- Ability to work directly with customers, navigate ambiguity, and take significant ownership.
- Interest in sharing a project, GitHub profile, personal site, or other work demonstrating what you have built.
Benefits
- Full-time, five-days-per-week work from the Dublin office.
- Close collaboration with founders and teams in San Francisco and Dublin.
- Supportive, mature, high-trust culture with mentoring and feedback.
- Team social activities including padel, cold plunges, and karaoke.
Tech Stack
Next.jsReact
Categories
About Solidroad
Solidroad is the leading AI-native quality assurance and training platform, built for modern customer support teams. Our technology automatically evaluates 100% of customer interactions across human and AI agents, surfacing risk, identifying skill gaps, and triggering personalized coaching in real time. We partner with high-growth global brands including OURA, Ryanair, ActiveCampaign, and Crypto.com.