Base Salary
$123k - $184k/yr
Responsibilities
- Run enablement sessions and stakeholder research across assigned corporate functions to identify workflow friction, intelligence gaps, and high-impact opportunities.
- Translate research into prioritized problem backlogs with impact, feasibility, dependency, and stakeholder assessments.
- Design and build custom AI tools, agents, automations, prompts, retrieval logic, integrations, and workflow solutions on shared infrastructure.
- Monitor adoption, diagnose system-level output failures, calibrate results, and operate solutions until they are productized.
- Coach teams through an AI maturity model toward independent tool building and workflow transformation.
- Document tools, playbooks, and reusable transformation patterns so successful solutions can scale across functions.
- Track cohort progress, communicate wins to leadership, and rotate to new functions after solutions are durable and teams are self-sufficient.
- Design, build, and oversee autonomous multi-agent workflows for real business processes.
Requirements
- At least 5 years of professional experience requiring analytical thinking, problem-solving, and cross-functional collaboration.
- Demonstrated hands-on experience building AI-powered tools, agents, automations, or workflows that materially transformed real work processes.
- Experience conducting discovery or stakeholder research and converting findings into prioritized plans of work.
- Technical fluency in integration architecture, agent-output evaluation, prompt design, retrieval logic, and data workflows, including tools such as Python and APIs.
- Track record of coaching, teaching, or enabling others to change how they work.
- Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
- Ability to manage multiple workstreams and relationships while supporting people at different stages of AI adoption.
- Product Management background or equivalent experience shipping solutions that people use.
- Experience in finance, People or HR, legal, operations, or a closely related business function.
- Proficiency with AI development tools and platforms such as Claude, Claude Code, Cursor, custom agent frameworks, API integrations, and workflow automation tools.
- Experience with change management, organizational transformation, or large-scale enablement programs.
- Familiarity with enterprise SaaS technology and data stacks such as Salesforce, Slack, and Snowflake.
- Experience scaling internal tools, templates, or playbooks beyond an immediate team.
- Background in consulting, solutions engineering, technical program management, or another role combining technical depth with business context.
Benefits
- Base pay for U.S. candidates is listed at $123,000–$184,000 per year, with additional compensation potentially including equity; bonus or commission is excluded from the extracted base salary.
- Benefits may include retirement and Employee Stock Purchase Plans, flexible paid time off, medical, dental, vision, life, and disability coverage, fertility benefits, and equal paid parental leave.
- Professional development includes formal career pathing, learning platforms, and a yearly learning stipend.
- The role offers a hybrid work arrangement with a curated in-office experience; benefits vary by location.
- Additional offerings include Volunteer Week, donation matching, Employee Resource Groups, and a collaborative workplace culture.
Tech Stack
Categories
About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News & World Report Best Companies to Work For, 2024 Best Small & Medium Workplaces in Europe by Great Place to Work®, 2024 Fortune Best Workplaces for Women™ by Great Place to Work® and was named a Leader by Gartner® in the 2024 Magic Quadrant™ for Multichannel Marketing Hubs and a Strong Performer in The Forrester Wave™: Email Marketing Service Providers, Q3 2024. Braze is headquartered in New York with 15 offices across AMER, LATAM, EMEA, and APAC. Learn more at braze.com.