2 months ago
Base Salary
$123k - $184k/yr
Responsibilities
- Research GTM stakeholders and workflows from pre-sales through post-sales, then create a prioritized backlog with problem statements, impact and feasibility scoring, dependencies, and stakeholders.
- Build and refine AI agents for a defined area of the revenue lifecycle, contributing to system architecture, retrieval logic, output calibration, and working solutions on shared infrastructure.
- Remain embedded in pipeline reviews, deal cycles, QBRs, renewal planning, and account strategy sessions to ensure systems reflect live commercial and customer workflows.
- Own system reliability and quality by monitoring adoption, diagnosing output failures, and continuously tuning and iterating on shipped systems.
- Validate field signals, structure deal and customer patterns, and contribute knowledge to a shared hub that improves agent outputs.
- Identify reusable patterns and scale successful solutions across account scenarios, customer segments, and deal stages.
- Partner with Growth Engineering, PMM, Solutions Consulting, Pricing, Customer Success, and leadership to drive context, adoption, and business impact.
- Help define the operating playbook for Braze's emerging Applied AI function.
Requirements
- At least 6 years of professional experience in a GTM role with direct commercial involvement, such as Solutions Consulting, Solutions Architecture, Account Executive, Sales Leadership, or GTM strategy, preferably at a B2B SaaS company.
- Hands-on experience building AI-powered tools, agents, automations, or workflows that materially changed real work processes.
- Technical fluency in integration architecture, system-level agent evaluation, prompt design, retrieval logic, and data workflows, including the ability to work with Python, APIs, and integrations.
- Strong understanding of enterprise sales workflows, deal stages, and the operating realities of AEs, SCs, BDRs, sales leaders, Customer Success, and business value teams.
- Executive-level customer engagement experience and sufficient field credibility to present outputs in opportunities and executive business reviews.
- Experience taking solutions from problem identification through field adoption rather than handing them off after development.
- Ability to balance field engagement, system building, and continuous refinement across multiple workstreams.
- High autonomy, self-direction, systems thinking, pattern recognition, and product-oriented problem solving.
- Product Management background or equivalent experience shipping solutions that users adopt.
- Experience in Solutions Consulting, Solutions Engineering, or field architecture within enterprise SaaS.
- Proficiency with AI development tools and platforms such as Claude, Claude Code, Cursor, custom agent frameworks, API integrations, and workflow automation tools.
- Familiarity with enterprise SaaS technologies such as Salesforce, Gong, Slack, and Snowflake.
- Experience scaling internal tools or systems beyond an immediate team.
- Analytical ability to evaluate deal data, diagnose output failures, and build data-driven recommendation systems.
Benefits
- Hybrid working model with a curated in-office employee experience.
- Competitive compensation that may include equity grants in restricted stock units.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Medical, dental, vision, life, and disability benefit plans.
- Fertility benefits and equal paid parental leave.
- Professional development through career pathing, learning platforms, and an annual learning stipend.
- Volunteer Week, donation matching, and Employee Resource Groups.
- Collaborative, transparent culture recognized as a Great Place to Work.
Tech Stack
PythonSnowflake
Categories
About Braze
Braze builds a customer engagement platform used by marketing teams to orchestrate cross-channel messaging across mobile, email, web, and more. The company sells its software via SaaS subscriptions with analytics, segmentation, and journey orchestration. Founded in 2011 and headquartered in New York, Braze is a public company (NASDAQ: BRZE) with global offices.