Base Salary
$123k - $184k/yr
Responsibilities
- Research GTM stakeholders and workflows from pre-sales through post-sales, then create a prioritized backlog with problem statements, impact and feasibility scoring, dependencies, and stakeholders.
- Build and refine AI agents for a defined area of the revenue lifecycle, contributing to system architecture, retrieval logic, output calibration, and working solutions on shared infrastructure.
- Remain embedded in pipeline reviews, deal cycles, QBRs, renewal planning, and account strategy sessions to ensure systems reflect live commercial and customer workflows.
- Own system reliability and quality by monitoring adoption, diagnosing output failures, and continuously tuning and iterating on shipped systems.
- Validate field signals, structure deal and customer patterns, and contribute knowledge to a shared hub that improves agent outputs.
- Identify reusable patterns and scale successful solutions across account scenarios, customer segments, and deal stages.
- Partner with Growth Engineering, PMM, Solutions Consulting, Pricing, Customer Success, and leadership to drive context, adoption, and business impact.
- Help define the operating playbook for Braze's emerging Applied AI function.
Requirements
- At least 6 years of professional experience in a GTM role with direct commercial involvement, such as Solutions Consulting, Solutions Architecture, Account Executive, Sales Leadership, or GTM strategy, preferably at a B2B SaaS company.
- Hands-on experience building AI-powered tools, agents, automations, or workflows that materially changed real work processes.
- Technical fluency in integration architecture, system-level agent evaluation, prompt design, retrieval logic, and data workflows, including the ability to work with Python, APIs, and integrations.
- Strong understanding of enterprise sales workflows, deal stages, and the operating realities of AEs, SCs, BDRs, sales leaders, Customer Success, and business value teams.
- Executive-level customer engagement experience and sufficient field credibility to present outputs in opportunities and executive business reviews.
- Experience taking solutions from problem identification through field adoption rather than handing them off after development.
- Ability to balance field engagement, system building, and continuous refinement across multiple workstreams.
- High autonomy, self-direction, systems thinking, pattern recognition, and product-oriented problem solving.
- Product Management background or equivalent experience shipping solutions that users adopt.
- Experience in Solutions Consulting, Solutions Engineering, or field architecture within enterprise SaaS.
- Proficiency with AI development tools and platforms such as Claude, Claude Code, Cursor, custom agent frameworks, API integrations, and workflow automation tools.
- Familiarity with enterprise SaaS technologies such as Salesforce, Gong, Slack, and Snowflake.
- Experience scaling internal tools or systems beyond an immediate team.
- Analytical ability to evaluate deal data, diagnose output failures, and build data-driven recommendation systems.
Benefits
- Hybrid working model with a curated in-office employee experience.
- Competitive compensation that may include equity grants in restricted stock units.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Medical, dental, vision, life, and disability benefit plans.
- Fertility benefits and equal paid parental leave.
- Professional development through career pathing, learning platforms, and an annual learning stipend.
- Volunteer Week, donation matching, and Employee Resource Groups.
- Collaborative, transparent culture recognized as a Great Place to Work.
Tech Stack
Categories
About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News & World Report Best Companies to Work For, 2024 Best Small & Medium Workplaces in Europe by Great Place to Work®, 2024 Fortune Best Workplaces for Women™ by Great Place to Work® and was named a Leader by Gartner® in the 2024 Magic Quadrant™ for Multichannel Marketing Hubs and a Strong Performer in The Forrester Wave™: Email Marketing Service Providers, Q3 2024. Braze is headquartered in New York with 15 offices across AMER, LATAM, EMEA, and APAC. Learn more at braze.com.