Geomodeller Technical Support Engineer
Aspen Technology, Inc.1 month ago
Noida, IndiaSenior
Responsibilities
- Provide local and remote technical support for AspenTech SSE products, including Aspen SKUA and ROXAR.
- Help customers access and properly use software products and workflows while following internal support, tracking, and reporting procedures.
- Troubleshoot customer issues and escalate complex matters to R&D when necessary.
- Build long-term relationships with assigned users and collaborate with Sales and Solution Consulting teams.
- Deliver onsite and remote training, workshops, and other customer education activities.
- Contribute content to organizational knowledge-development and training programs.
- Participate in local industry events and tradeshows as needed.
- Travel regularly within India and the Asia Pacific region to provide training and onsite support.
Requirements
- First degree in Geoscience and a master's degree in Geology.
- At least 5–6 years of technical experience in the exploration and production industry, working for an oil company, services company, or software company.
- Good working knowledge of at least one exploration and production software suite, such as SKUA, ROXAR, or a similar product.
- Proven ability to manage customer expectations and provide effective client support.
- High level of written and verbal English proficiency.
- Strong organizational and interpersonal skills, attention to detail, and hands-on problem-solving ability.
- Prior knowledge of AspenTech applications, particularly SKUA, is an asset.
- Experience with Python scripting or a similar language is an added advantage.
- Ability to travel.
Benefits
- Career development programs, community service projects, and social events.
- Travel is usually less than 30% and primarily within India.
Tech Stack
Categories
Solutions Engineering
About Aspen Technology, Inc.
Aspen Technology builds industrial software for asset-intensive sectors, including process simulation (Aspen HYSYS/Aspen Plus), advanced process control, asset performance management, supply chain planning, and electric grid management. It sells enterprise licenses and subscriptions with professional services to energy, chemical, power, and other manufacturers worldwide. Founded in 1981 and headquartered in Bedford, Massachusetts, AspenTech is part of Emerson.