2 days ago
Sibiu, Romania +2 moreSenior
Responsibilities
- Lead or contribute to ServiceNow customer engagements from discovery and solution design through implementation and handover.
- Translate business and technical requirements into scalable ServiceNow solutions and implementation approaches.
- Design and guide ServiceNow implementations, integrations, platform enhancements, and governance decisions.
- Facilitate customer workshops, technical discovery sessions, and solution discussions.
- Support presales activities including estimations, proposals, technical presentations, and customer discussions.
- Define integration approaches using APIs, IntegrationHub, MID Server, and enterprise integration patterns.
- Review technical designs and complex configurations and guide development and consulting teams.
- Contribute reusable solution patterns, delivery standards, mentoring, training, and internal ServiceNow capability-building initiatives.
Requirements
- Strong professional experience with the ServiceNow platform, preferably in complex enterprise environments.
- Experience as a ServiceNow Architect, Solution Architect, Technical Architect, or Lead ServiceNow Consultant.
- Strong understanding of ServiceNow architecture, implementation methodologies, and governance principles.
- Hands-on experience with several ServiceNow products and modules, including integrations and enterprise integration patterns.
- Experience designing scalable and maintainable ServiceNow solutions and translating requirements into technical architecture.
- Experience leading technical workshops and communicating architectural decisions to technical and non-technical stakeholders.
- Experience mentoring or leading ServiceNow technical teams and providing training, coaching, or knowledge transfer.
- Preferred certifications include ServiceNow Certified Technical Architect, Certified System Administrator, Certified Application Developer, and relevant Certified Implementation Specialist certifications such as CIS-ITSM, CIS-CSM, CIS-HR, CIS-Discovery, or CIS-SPM.
- ServiceNow Certified Instructor, Partner Instructor, or formal trainer experience is preferred.
- Excellent communication and stakeholder management skills and very good English proficiency are required; German is advantageous.
Benefits
- Opportunity to develop toward broader architecture and leadership responsibilities.
- Opportunity to contribute to internal mentoring, knowledge sharing, training, and ServiceNow capability-building initiatives.
- Role supports customer engagements and ServiceNow capability development in Romania.
Categories
Solutions Engineering
About NTT DATA
NTT DATA is a Tokyo‑headquartered, publicly traded IT services firm within the NTT Group. It provides consulting, application development, system integration, cloud and enterprise application services, and managed/outsourcing services for large enterprises and public-sector organizations. The company operates in more than 50 countries and is listed on the Tokyo Stock Exchange.