Google

Customer Solutions Engineer, Infrastructure, Google Cloud (Mandarin, English)

Google
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1 day ago
Singapore, SingaporeMid Level

Responsibilities

  • Provide technical solutions and best-practice recommendations for cloud platforms and infrastructure, including tutorials, blog articles, and sample code.
  • Design and implement Google Cloud architectures, migration approaches, and application optimizations with customers.
  • Diagnose, resolve, and investigate customer problems and implement tools that improve issue-resolution productivity.
  • Triage and debug product or system issues by analyzing impacts on hardware, networks, services, and operations.
  • Improve products, tools, processes, and documentation while collaborating with Product Management and Product Engineering.
  • Participate in rotating on-call schedules during nights, weekends, and holidays and travel up to 15% in-region for meetings and onsite delivery.

Requirements

  • Bachelor's degree or equivalent practical experience.
  • At least 3 years of experience automating infrastructure provisioning, performing DevOps, troubleshooting technical issues, advocating for customer needs, and managing hardware, software, operating system, and networking issues.
  • Experience coding in general-purpose languages such as Python, Java, or C++, with knowledge of data structures, algorithms, enterprise solution design, and customer project delivery.
  • Experience testing, maintaining, or launching software products, including design and architecture.
  • Ability to work non-standard hours, including nights, weekends, and holidays.
  • Fluency in English and Mandarin for client relationship management.
  • Preferred experience with SQL database administration, open source software communities, cloud networking, distributed computing, data analytics, data warehousing, ETL development, data science, Big Data applications, recommendation engines, data pipelines, distributed machine learning, distributed applications, microservices, Docker, Kubernetes, web application development and deployment, HTTP/REST API troubleshooting, or database design and troubleshooting.

Benefits

  • Rotating on-call schedules include nights, weekends, and holidays.
  • Up to 15% in-region travel is required for meetings and onsite delivery activities.

Categories

Solutions Engineering
Google

About Google

10,000+ employees

Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.

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