9 hours ago
Singapore, SingaporeSenior
Responsibilities
- Own technical discovery, evaluations, POCs, and technically complex customer implementations across the APAC customer lifecycle.
- Build and test integrations using the Hoxhunt GraphQL API, SIEM/SOAR/ITSM platforms, webhooks, and reporting systems.
- Troubleshoot simulation deliverability through allowlisting, header analysis, quarantine, and gateway bypass configuration.
- Lead architecture, security, and permission reviews with SOC, IT, security, and executive stakeholders.
- Reproduce customer issues, perform root-cause analysis, document impact, and create bug reports for development teams.
- Support renewals, churn mitigation, upsell opportunities, customer kickoffs, check-ins, and ongoing post-sales technical engagement.
- Complete security questionnaires, RFPs, and vendor assessments with sales and compliance teams.
- Help shape APAC market positioning, product rollouts, and internal technical enablement.
Requirements
- At least 7 years of relevant experience in Solution Engineering, Sales Engineering, Solutions Architecture, Technical Consulting, or a comparable customer-facing technical role.
- Experience spanning both pre-sales and post-sales customer lifecycle responsibilities.
- Significant experience supporting large, technically complex enterprise organizations and investigating issues using logs, headers, API responses, and permissions.
- Strong experience designing and implementing integrations involving APIs, automation workflows, authentication, and data flows.
- Foundational knowledge of mail flow in Microsoft 365, on-premises Exchange, and Google Workspace environments.
- Working knowledge of SIEM/SOAR ecosystems and broader customer IT architecture.
- Ability to independently investigate technical problems, document solutions, and collaborate with global teams.
- Strong commercial awareness and ability to explain technical concepts as business outcomes for security and business leaders.
- Comfort working in a startup or scale-up environment with evolving regional processes.
- Experience with Microsoft Sentinel, Splunk, XSOAR, or comparable platforms is preferred.
- Knowledge of Identity and Access Management tools and concepts including Entra ID, Okta, SailPoint, SSO, SCIM, and GraphQL is preferred.
- Cybersecurity SaaS, security operations workflow, human risk management, Mandarin, or Malay experience is preferred.
Benefits
- Flexible hybrid work arrangement with at least 2 days per week in the Singapore office.
- Initial onboarding at Hoxhunt’s Helsinki headquarters, followed by in-person support in Singapore from the Lead Solution Engineer.
- Extensive healthcare and additional benefits.
- High autonomy, trust, psychological safety, and a collaborative global work environment.
- Beautiful Singapore office and opportunity to shape a newly established APAC technical function.
Tech Stack
GraphQLSplunk
Categories
Solutions Engineering
About Hoxhunt
Hoxhunt builds a human risk management platform for enterprises that uses AI and behavioral science to deliver personalized phishing training, threat reporting, and outcome metrics. It sells SaaS security awareness and response tools to help security teams reduce phishing risk and act on user-reported threats. Founded in 2016 and headquartered in Helsinki, customers include DocuSign and Nokia, and it partners with Microsoft and Deloitte.