2 days ago
Singapore, SingaporeSenior
Responsibilities
- Diagnose, resolve, and manage customer problems involving Google Cloud products.
- Develop investigation tools that increase productivity in resolving customer issues.
- Create customer-facing documentation and contribute to scalable service processes and policies.
- Serve as a technical consultant and subject matter expert for engineering, sales, and customer stakeholders.
- Analyze customer issues, advocate for customer needs, and collaborate cross-functionally to improve products and production quality.
- Participate in global 24-hour customer support, including occasional non-standard hours or shifts.
Requirements
- Bachelor’s degree in Science, Technology, Engineering, or equivalent practical experience.
- Five years of experience troubleshooting, advocating for customer needs, and triaging hardware, software, application, operational, or process issues.
- Five years of experience using data analysis techniques, including SQL for querying, analyzing, and interpreting datasets.
- Five years of experience in at least two of web technology, data/big data, systems administration, machine learning, networking, Kubernetes, or SAP.
- Five years of experience coding or debugging in a general-purpose language such as Java, C, C++, Python, Go, Shell, Perl, or JavaScript.
- Preferred experience implementing, administering, and troubleshooting network infrastructure devices.
- Preferred experience with packet capture and analysis, artificial packet creation, load testing, and traffic path analysis.
- Preferred experience with SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
- Knowledge of system and network administration, Linux/Unix or Windows systems, networking fundamentals, and basic web technologies.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.