2 days ago
Singapore, SingaporeSenior
Responsibilities
- Manage customer problems through diagnosis, resolution, or implementation of investigation tools for AI/ML infrastructure issues.
- Troubleshoot, reproduce, and determine root causes for customer-reported issues involving AI/ML workloads and underlying hardware architectures.
- Build tools that accelerate diagnosis and improve customer issue resolution productivity.
- Consult with engineering, sales, and customer organizations on complex AI infrastructure deployment and operational challenges.
- Collaborate with Product, Engineering, and Site Reliability Engineering teams to improve product quality and production reliability.
- Participate in rotating on-call schedules, including nights, weekends, and holidays.
Requirements
- Bachelor’s degree in Science, Technology, Engineering, or Mathematics, or equivalent practical experience.
- Experience reading and debugging code in a general-purpose language such as Java, C, C++, Python, Shell, Go, or JavaScript.
- Experience with virtualization and orchestration frameworks, Linux/Unix system administration, and debugging enterprise-grade server hardware and software.
- Experience troubleshooting customer issues and triaging technical problems across hardware, low-level software, networking, virtualization, kernel drivers, firmware, and performance.
- Preferred experience with AI/ML computing hardware, including GPUs or other accelerators.
- Preferred experience with TensorFlow or PyTorch and understanding of the AI/ML training and inference lifecycle.
- Preferred experience with large-scale distributed systems and common solutions, design patterns, or best practices.
- Preferred familiarity with Kubernetes or Slurm in on-premises or cloud environments.
Benefits
- Global 24x7 customer support environment with rotating on-call coverage during nights, weekends, and holidays.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.