3 months ago
Mumbai, India or Bengaluru, IndiaSenior / Staff+
Responsibilities
- Map end-to-end customer journeys across sales, support, and operations.
- Identify automation opportunities and design agent-driven workflows across systems and teams.
- Design agentic AI architectures involving orchestration, APIs, integrations, LLMs, rules, and enterprise systems.
- Translate proposed solutions into measurable business outcomes and support deal teams with ROI narratives.
- Lead proof-of-concept engagements, define success metrics, and drive conversion to production deployments.
- Engage business and technical stakeholders and address concerns from prior enterprise AI failures.
- Build reusable solution frameworks and enable sales teams with structured use cases.
Requirements
- 5–8 years of experience in AI/ML, SaaS, or workflow automation.
- Proven experience working successfully with enterprise customers.
- Strong understanding of customer journeys and core business processes.
- Technical familiarity with APIs, system integrations, and complex enterprise software architectures.
- Exceptional communication skills for bridging technical and business stakeholders.
Benefits
- Opportunity to work on AI platforms and agentic AI solutions at Paytm.
- Work in a merit-based, agile, democratic environment with creative autonomy and diverse perspectives.
- Opportunity to work at massive scale within a major Indian fintech organization.
Categories
Solutions Engineering
About Paytm
Paytm builds a digital payments and financial services platform for consumers and merchants in India, spanning the Paytm app for UPI, wallet and bill pay, plus QR/POS and Soundbox devices for in-store acceptance. It monetizes through payment processing fees, merchant subscriptions, and commissions on financial products such as lending and insurance. Founded in 2010 and headquartered in Noida, it is publicly listed in India and serves over 300M users and 20M merchants.