Senior Staff Machine Learning Engineer, Agentic Systems - Moveworks
ServiceNow1 day ago
Base Salary
$201k - $352k/yr
Responsibilities
- Build and own an agent orchestration engine for long-running sessions involving planning, execution, user interaction, LLM calls, and tool invocations.
- Design distributed session management using DynamoDB conditional writes, lease ownership, heartbeat protocols, and checkpoint-based crash recovery.
- Develop event-driven pipelines using SQS FIFO queues, Kafka consumers, gRPC, and Socket.IO.
- Implement structured concurrency with Python asyncio TaskGroups, concurrent session tasks, fail-fast behavior, and graceful cancellation.
- Build observability infrastructure with OpenTelemetry, distributed trace propagation, and custom span lifecycle management.
- Develop caching and state layers using Redis and DynamoDB, including scoped storage, batch-read optimization, and hot-reload configuration.
- Design and operate production backend and infrastructure systems handling real traffic at scale.
Requirements
- 10+ years building production backend or infrastructure systems.
- Strong proficiency in Python or Go, ideally both.
- Deep experience in at least three areas: distributed systems; concurrent or asynchronous programming; event-driven architectures; database systems for infrastructure; observability; or gRPC/protobuf.
- Experience designing and operating systems that handle real traffic at scale.
- Ability to work through ambiguous, novel technical problems.
Benefits
- Base pay of $201,300-$352,300, plus equity when applicable and variable or incentive compensation.
- Health plans, including flexible spending accounts, a 401(k) plan with company match, an ESPP, matching donations, a flexible time away plan, and family leave programs.
- Regular employee position with a required-in-office work persona.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.