9 hours ago
Toronto, CanadaMid Level
Responsibilities
- Support customers with complex MongoDB architecture, performance, recovery, security, and deployment challenges.
- Identify root causes and provide practical solutions for large-scale, data-intensive environments.
- Advise customers on best practices for operating MongoDB at scale.
- Represent customer needs to product management and development teams.
- Contribute to internal software development projects for performance, benchmarking, and diagnostics.
- Investigate and resolve technical problems in real time while collaborating with team members.
Requirements
- Strong technical experience in one or more of systems administration, distributed systems, network administration, database architecture and administration, application architecture, data architecture and design, or performance tuning and benchmarking.
- Operations experience administering large-scale production environments, including hardware, operating systems, networks, firewalls, load balancers, and cloud-based resources, is preferred.
- Experience with one or more of Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, PHP, or Perl is a bonus.
- Excellent written and verbal communication skills and a genuine desire to help people.
- Advanced diagnostic and troubleshooting skills, sound judgment, adaptability, teamwork, and the ability to learn new technical skills quickly.
Benefits
- Hybrid Toronto work model with a minimum expectation of three days per week in the office.
- Equity and participation in the employee stock purchase program.
- Flexible paid time off and 20 weeks of fully paid gender-neutral parental leave.
- Fertility and adoption assistance, RRSP with employer match, mental health counseling, and backup child and elder care.
- Health, dental, and vision benefits for eligible Canada-based employees.
Tech Stack
Categories
Solutions Engineering
About MongoDB
MongoDB builds the MongoDB document database and the MongoDB Atlas cloud database service for application developers and enterprises. Its business model centers on cloud consumption (Atlas), commercial subscriptions, and support, with tooling for migration, synchronization, and disaster recovery across on‑prem and multi‑cloud environments. Founded in 2007 and headquartered in New York, it is a public company listed on NASDAQ and widely used across industries worldwide.