Lead AI Forward Deployed Engineer, Italian Speaking
InformaticaResponsibilities
- Own the end-to-end build and deployment of agentic AI solutions from architecture decisions through production handoff.
- Design and ship Agentforce systems involving agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and enterprise integration patterns.
- Own data modeling, processing pipelines, and data readiness across Salesforce Data 360, Snowflake, Databricks, and customer platforms.
- Resolve data integration failures, model deployment issues, orchestration breakdowns, and performance regressions.
- Build and maintain agent performance dashboards and customer KPI reporting.
- Develop proofs of concept and MVPs and determine which technical decisions require immediate rigor.
- Create reusable patterns, assets, internal frameworks, and playbooks from customer delivery experience.
- Mentor engineers through code reviews, pair sessions, and shared codebases.
- Provide technical leadership on at-risk or strategically important deployments.
- Translate customer business challenges into agentic AI solutions with the Deployment Strategist.
- Surface customer and field insights to Salesforce Product and Engineering teams.
- Travel to customer sites as needed to support client success.
Requirements
- 6+ years of software engineering or technical delivery experience with end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments.
- A degree in Computer Science or a related field.
- Expertise in at least one of Python, JavaScript/TypeScript, Java, or Apex, with familiarity with the others.
- Production experience integrating LLMs, using frameworks such as LangChain or LlamaIndex, and applying prompt engineering and responsible AI practices.
- Deep experience in data modeling, processing, and analytics, with proficiency in Salesforce Data 360, Snowflake, or Databricks.
- Deep Salesforce platform expertise, including Agentforce, Apex, LWC, Flows, and Salesforce APIs.
- Experience mentoring technical talent and creating reusable frameworks, playbooks, or internal tooling.
- Clear communication with engineering peers, customer architects, and executive stakeholders.
- Business-level proficiency in Italian and English.
- Ability to travel to customer sites as needed.
- Salesforce certifications such as Administrator, Platform Developer I/II, Agentforce Specialist, or System Architect are nice to have.
- Familiarity with DevOps/CI-CD practices, observability tooling, or data governance frameworks is nice to have.
- Experience architecting multi-cloud, multi-system enterprise AI solutions for Global 500 customers is nice to have.
- Open-source contributions, published technical writing, or conference presentations are nice to have.
Benefits
- Salesforce states that the role may include additional benefits and an incentive component tailored by grade level.
- Travel to customer sites may be required as needed.
- The position is based under Italy’s Contratto collettivo nazionale di lavoro del commercio, classified as Quadri.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com