14 hours ago
Bengaluru, IndiaStaff+
Responsibilities
- Lead the architecture and design of reliable, scalable infrastructure and services across teams.
- Forecast infrastructure demand, identify resource gaps, manage capacity, and evaluate cost-efficient solutions.
- Partner with software development teams to design and deliver reliable platforms that meet deployment requirements.
- Oversee incident response, root-cause analysis, maintenance, postmortems, and prevention of incident recurrence.
- Build and improve monitoring, observability, alert correlation, enrichment, prioritization, and service health reporting.
- Develop automated remediation workflows with approval controls, validation, audit trails, and recovery safeguards.
- Integrate monitoring platforms with incident management systems, knowledge repositories, and notification or escalation services.
- Develop AI/LLM-enabled agents and operational decision-support capabilities using live monitoring data and historical incidents.
- Lead complex troubleshooting, critical incident resolution, on-call operations, and cross-service investigations.
- Guide automation strategy, testing methodologies, experimentation, and implementation of tools that improve reliability and operational efficiency.
- Communicate service health, capacity, security, performance, and change impacts to technical teams, leadership, customers, and external stakeholders.
- Provide technical leadership, mentorship, thought leadership, hiring input, and guidance on strategic reliability initiatives.
Requirements
- 8+ years of hands-on experience across software development, site reliability engineering, monitoring, and automation, with ownership of production platforms.
- Strong Python programming skills and experience developing backend services, APIs, integrations, and event-driven workflows.
- Experience building monitoring and observability solutions for alerts, metrics, logs, and service context.
- Hands-on experience integrating AI/LLM capabilities into applications for incident analysis, recommendations, and operational decision support.
- Experience building reusable agents that combine live monitoring data, historical incidents, and remediation history.
- Experience implementing alert correlation, deduplication, enrichment, prioritization, and automated remediation workflows.
- Experience integrating monitoring platforms with incident management, knowledge repositories, notification, and escalation services.
- Strong understanding of distributed systems, Linux, networking, databases, and application performance.
- Experience with software engineering practices such as automated testing, code reviews, version control, and secure development.
- Ability to evaluate platform reliability and AI output quality, measure operational outcomes, and incorporate engineer feedback.
- Excellent communication and collaboration skills with monitoring teams, service owners, engineers, leadership, customers, and stakeholders.
- Preferred experience with agentic AI frameworks, tool calling, retrieval-augmented generation, vector databases, anomaly detection, time-series analysis, and predictive techniques.
- Preferred familiarity with OCI, Kubernetes, Terraform, Ansible, OCI Observability, Prometheus, Grafana, Oracle Database, and Exadata.
- Knowledge of SLOs, error budgets, incident metrics, detection time, recovery time, and recurrence rate.
- Experience with centralized notification services, automated escalation calls, incident communication workflows, and AI coding assistants is beneficial.
Benefits
- Competitive benefits including flexible medical, life insurance, and retirement options.
- Employee volunteer programs and community-giving opportunities.
- Accessibility assistance and reasonable accommodations are available throughout the employment process.
Tech Stack
Categories
BackendSite Reliability
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.