4 hours ago
Base Salary
$65k - $75k/yr
Responsibilities
- Investigate, reproduce, diagnose, and resolve technical escalation tickets reported by customers and internal teams.
- Communicate issue context, expectations, and resolution status with support, product, customer success, and occasional customers.
- Identify self-service engineering fixes, write the code, open pull requests, and follow fixes through review and deployment.
- Use AI-assisted tooling to accelerate triage and draft or review candidate code solutions while applying independent judgment.
- Perform root-cause analysis and improve code, documentation, and runbooks to reduce recurring escalations.
- Follow secure development practices, including least-privilege access, secrets management, and careful handling of candidate and customer data.
Requirements
- 0–2 years of professional software development experience; internships, co-ops, and substantial personal or academic projects count.
- Working proficiency in Go; Python is a plus.
- Familiarity with relational databases and the ability to read and write SQL, with PostgreSQL preferred.
- Strong debugging skills, including working with logs, reproducing issues, and tracing problems across systems.
- Clear written and verbal communication with technical and non-technical stakeholders.
- Comfort using AI tools such as Claude and critically reviewing AI-generated analysis and code.
- Ownership of tickets through resolution and proficiency with Unix shell scripting.
Benefits
- 100% remote work from anywhere in the US.
- Health, dental, and vision insurance.
- 401(k) with employer match.
- Open PTO, 11 paid holidays, and four annual paid global wellness days off.
- Short-term disability, long-term disability, group life insurance, paid parental leave, pet insurance, FSA and HSA options, and an employee assistance program.
- Career advancement, professional development, employee recognition, and LinkedIn Learning opportunities.
- US employee benefits and annual bonus eligibility.
Tech Stack
Categories
About Mitratech
Mitratech builds enterprise software for corporate legal, risk, compliance, and HR teams, including TeamConnect matter management, eBilling, legal hold, eDiscovery, and GRC tools. It sells subscription and enterprise licenses to help organizations manage matters, spend, policies, and regulatory obligations across departments. Headquartered in Bee Cave, Texas, Mitratech is privately held under Ontario Teachers’ Pension Plan ownership and serves a global customer base across many industries.