about 3 hours ago
Base Salary
$65k - $75k/yr
Responsibilities
- Own the resolution of technical escalation tickets by investigating and diagnosing issues.
- Communicate with stakeholders to gather context and report on resolution status.
- Identify and resolve tickets as self-service engineering work, writing code and managing pull requests.
- Use AI-assisted tooling to determine issue types and draft code solutions.
- Contribute to root-cause analysis to reduce recurring escalations.
- Follow secure development practices for handling sensitive data.
Requirements
- 0–2 years of professional software development experience.
- Working proficiency in Go; Python is a plus.
- Familiarity with relational databases and SQL, preferably PostgreSQL.
- Strong debugging instincts and problem-solving skills.
- Clear written and verbal communication skills.
- Comfort using AI tools in the development workflow.
- Ownership mindset and ability to follow tickets through to resolution.
- Experience with Unix shell scripting.
Benefits
- Health, Dental & Vision Insurance.
- 401 (k) with Employer Match.
- Open PTO plus 11 Paid Holidays and 4 Annual Paid Global Wellness Days Off.
- STD, LTD & Group Life Insurance.
- Paid Parental Leave.
- Pet Insurance.
- FSA & HSA Options.
- Employee Assistance Program.