Vice President, Risk Specialist Senior ServiceNow Engineer
Mitsubishi UFJ Financial Group4 months ago
London, United KingdomStaff+
Responsibilities
- Act as a ServiceNow subject matter expert with responsibility for platform development and operational service delivery.
- Manage the ServiceNow product suite technically, with specific focus on GRC and related risk modules.
- Translate business requirements into complex ServiceNow technical solutions, integrations, and automation.
- Triage and estimate platform enhancements and requests while ensuring alignment with out-of-the-box best practices and strong Health Scan results.
- Provide technical governance, guidance, and approval for proposed changes.
- Prepare for and test ServiceNow platform upgrades and coordinate transitions of future process automations and integrations.
- Identify and implement platform enhancements that deliver cost savings, efficiency improvements, or process simplification.
- Design and develop hands-on solutions for complex and critical ServiceNow requirements.
- Meet audit, IT security, governance, policy, and quality requirements across EMEA and Tokyo Head Office.
- Create and maintain policy, process, procedure, technical reference, training, and user-guide documentation.
- Oversee development and administrative work performed by junior and offshore team members.
- Collaborate with regional and global stakeholders to share best practices and develop effective local policies and procedures.
Requirements
- At least five years of technical experience implementing and supporting ServiceNow.
- In-depth experience implementing and supporting the ServiceNow IRM module.
- Strong understanding of risk management and ServiceNow best practices.
- Expertise in root-cause analysis and problem-solving for complex IT issues.
- Experience ensuring compliance with regulatory standards in financial or technology environments.
- Experience working in regulated environments such as finance, insurance, or critical infrastructure.
- A degree-level education, ideally in Information Technology, Computer Science, Engineering, or a related field.
- Relevant and current ServiceNow certifications.
- Familiarity with ITIL and COBIT frameworks.
- DORA experience is desirable.
- Strong communication, leadership, collaboration, analytical, organizational, and interpersonal skills.
Benefits
- Flexible working requests may be considered in line with organizational requirements.
- MUFG supports diversity, equality, inclusion, and a non-discriminatory recruitment and employment culture.
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About Mitsubishi UFJ Financial Group
Mitsubishi UFJ Financial Group is a publicly traded Japanese banking group headquartered in Chiyoda, Tokyo, offering commercial and investment banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing to consumers, corporations, and institutions. It generates revenue from lending interest, transaction fees, and investment services. Formed in 2005 through the merger of Mitsubishi Tokyo Financial Group and UFJ Holdings, MUFG operates globally across the Americas, EMEA, and Asia-Pacific markets.