Support Engineer
AB InBev | Growth Group20 hours ago
Remote, BrazilMid Level
Responsibilities
- Design, build, deploy, and monitor new and existing services.
- Improve change management, release processes, and operational workflows through automation.
- Perform proactive monitoring, alerting, anomaly detection, and production incident mitigation.
- Use scripts, automation, and infrastructure scaling to resolve production issues.
- Raise third-party support tickets with providers such as Microsoft, CloudAMQP, and New Relic.
- Create and improve runbooks and conduct root-cause analysis to prevent recurring incidents.
- Collaborate with infrastructure, security, and operations teams to build scalable, secure, and resilient systems.
- Apply Support Engineering and SRE practices, including SLOs and error budgets.
- Contribute to capacity planning and access management processes.
Requirements
- University degree in Computer Engineering, Computer Science, Information Systems, Systems Analysis and Development, or a related computing field.
- Solid fundamentals in object-oriented design, data structures, algorithms, and problem solving.
- Hands-on experience with CI/CD tools such as Azure DevOps and ArgoCD.
- Experience with SRE and Support Engineering methodology or culture.
- Experience with Kubernetes, Docker, Azure, RabbitMQ, AWS, Java, and Python.
- Experience with New Relic, DataDog, and Grafana or similar monitoring tools.
- Advanced written and spoken English communication skills.
- Experience working on Agile projects.
- Ability to solve problems creatively, improve processes, communicate clearly, and take initiatives from the early stages through solution delivery.
Benefits
- Remote work assigned to a night shift from 16:00 to 1:30.
- Performance-based bonus, subject to applicable rules.
- Attendance bonus, subject to applicable rules.
- Private pension plan, meal allowance, health, dental, and life insurance.
- Casual office and dress code, days off, and transport allowance.
- Medicine discounts, WellHub partnership, childcare subsidies, and discounts on Ambev products.
- Clube Ben partnership, scholarship, and school materials assurance.
About AB InBev | Growth Group
AB InBev | Growth Group is the digital product and growth arm of Anheuser-Busch InBev, the Leuven-based public brewer behind Budweiser, Corona, and Stella Artois. It builds and scales platforms such as BEES, a B2B marketplace used by merchants and retailers in over 29 countries, plus supporting data and logistics tools that help route orders and manage inventory. The group’s work underpins AB InBev’s global portfolio of 500+ beverage brands.