17 days ago
Base Salary
$125k - $156k/yr
Responsibilities
- Own the most complex, high-severity, and strategically important customer issues.
- Diagnose problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management, observability, integrations, and distributed systems.
- Establish standards for troubleshooting, escalation quality, incident readiness, case ownership, and technical documentation.
- Build automation, diagnostics, runbooks, and operational mechanisms to reduce repeat escalations and improve time to resolution.
- Coach and mentor CREs through complex case reviews, incident retrospectives, technical training, and day-to-day technical guidance.
- Create reusable technical content and enablement for CRE and Support organizations.
- Partner with Escalation Management and account teams on high-touch customers and reliability risks.
- Participate in the CRE on-call rotation and provide technical leadership during critical incidents.
Requirements
- 7+ years of experience in technical support, customer reliability engineering, site reliability engineering, solutions architecture, or a related production engineering discipline.
- Expert-level production experience with Kubernetes and Linux.
- Hands-on experience operating workloads on one or more major public cloud platforms, including AWS, Azure, or GCP.
- Proficiency in at least one of Python, Bash, or Go, with experience using automation to improve operational outcomes.
- Experience leading complex incidents, technical escalations, problem management, or post-incident improvement efforts.
- Demonstrated ability to turn customer problems into scalable product changes, automation, standards, or enablement.
- Strong written and verbal communication skills for technical and non-technical audiences.
- Experience with enterprise customers in complex, hybrid-cloud, multi-cloud, regulated, or highly integrated environments.
- Ability to balance urgent customer needs with durable technical solutions and long-term reliability goals.
Benefits
- Extra days off for well-being.
- 401(k) retirement savings plan with a 3% company match.
- Maternity and parental leave.
- Mental health support for employees and families through the Modern Health app.
- Full health benefits package for employees and families.
- Full-time position with a stated U.S. remote work arrangement indicated by #LI-Remote.
Tech Stack
Categories
Site Reliability
About Sysdig
Sysdig builds a cloud-native security platform for containers, Kubernetes, and public clouds, sold to security and DevOps teams as SaaS subscriptions. Its products cover real-time threat detection and response, vulnerability management, and compliance, leveraging runtime insights and the open source Falco engine. Founded in 2013 and headquartered in San Francisco, the privately held company serves enterprises running production Kubernetes and multicloud environments.